Leanne Sanderson
Tanfield,County Durham
Summary
Experienced in managing busy medical offices, ensuring patient records are accurate and appointments run smoothly. Known for excellent communication skills and warm, welcoming approach. Adept at multitasking and maintaining calm demeanour under pressure.
Overview
21
21
years of professional experience
Work History
Medical Receptionist
Millenniume Family Practice
10.2023 - Current
- Handled confidential patient information with discretion, adhering to data protection regulations.
- Provided administrative support to medical staff, including document preparation and management.
- Treated patients from different backgrounds with respect.
- Trained new reception staff, imparting knowledge of clinic procedures and customer service excellence.
- Maintained accurate patient accounts by obtaining, recording and updating personal information.
- Followed data confidentiality measures to secure healthcare user information.
- Gave timely notice of patient arrival to keep appointments running smoothly and on time.
- Scheduled, confirmed and re-scheduled appointments using booking system.
- Registered incoming temporary patients, private patients and emergency or immediately necessary, following practice procedures.
- Coordinated emergency appointments, prioritising cases based on medical necessity.
- Requested patient medical records and followed established procedures for creating surgery records for new patients.
- Participated in team meetings, contributing ideas for improving clinic operations and patient care.
- Carried out ad-hoc documentation, communication and administrative functions.
- Coordinated with healthcare professionals to manage daily schedules, maximising efficiency and patient satisfaction.
- Completed photocopying, incoming and outgoing mail and other general administrative duties to facilitate smooth operations.
- Ordered and managed inventory of office supplies and medical stock, keeping track of usage and requirements.
- Kept strict compliance with policies and procedures relating to confidentiality and protection of personal and sensitive data.
- Filled out insurance forms with accurate information.
- Organised information stored in medical charts, reports and documents.
- Drafted and sent mass correspondence to registered patients.
- Maintained robust digital records system for data accuracy.
- Supported other office workers to meet deadlines and follow internal procedures.
- Helped manage financial resources to improve cost-effectiveness.
- Liaised with insurance companies to confirm patient coverage and processed insurance claims.
- Adapted to shifting priorities to support team of health workers.
- Developed and maintained systems and procedures, guaranteeing efficient management of confidential information.
Company Secretary
North Lay Ltd
11.2017 - 09.2023
- Managed statutory book maintenance, including registers of members, directors, and secretaries, to comply with legal obligations.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
- Advised board members on their legal and corporate responsibilities under the Companies Act and other relevant legislation.
- Liaised with external regulators and advisers, such as lawyers and auditors, to ensure that company operations complied with statutory and regulatory requirements.
- Worked with positivity, warmth and enthusiasm, building positive relations with staff and clients.
- Handled emails and written business correspondence on behalf of senior office staff.
- Collated and organised business documents within orderly systems.
- Drafted and filed annual returns and other statutory forms with Companies House, maintaining compliance with UK corporate governance laws.
- Demonstrated outstanding working knowledge of MS Office, handling company admin accurately and appropriately.
- Worked with Microsoft Word and Google Docs to complete word processing tasks.
- Handled invoicing and payment collections effectively and efficiently for optimal company finances.
- Provided administrative support to various departments, aiding in document preparation and filing tasks.
- Monitored company compliance with regulatory standards and liaised with external agencies to support audits and certifications.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Negotiated, drafted, and reviewed commercial agreements and contracts, safeguarding the company's interests.
- Diligently managed company diaries and appointment calendars, aiding smooth-running business operations.
- Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
- Communicated meeting action points to relevant staff for prompt resolution.
- Liaised with clients, stakeholders and suppliers to take messages or personally handle issues.
- Recorded staff absences and communicated to affected teams.
- Oversaw the implementation of corporate policies and procedures, ensuring they aligned with legal requirements and best practices.
- Processed credit card orders and reconciled receipts against credit card statements to support month-end closing.
- Used accounting software to prepare company bills and process incoming payments.
- Organised and updated weekly schedules and monthly calendar obligations for various levels of management and junior staff.
- Managed communication systems to enable smooth workplace connectivity.
- Processed incoming and outgoing post, ensuring timely distribution and collection for operational efficiency.
- Organised travel arrangements on behalf of colleagues, including booking hotels, transport and restaurants.
- Trained new reception staff, sharing best practices and company policies to maintain service standards.
- Represented the company in legal proceedings, coordinating with external counsel to defend corporate interests.
- Conducted comprehensive reviews of company contracts, identifying potential legal and financial risks to the organisation.
- Managed appointment scheduling for senior management, optimising their calendars for productivity and engagement.
- Troubleshot minor technical issues with office equipment, reducing downtime and maintaining operational efficiency.
Director
CSU Ltd
04.2005 - 09.2013
- Managed annual budgeting and financial planning processes, optimising resource allocation and cost control.
- Managed client relationships to enhance retention and increase revenue.
- Identified key business development opportunities to drive revenue growth.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Developed strategic partnerships with key industry players to strengthen business networking and collaboration.
- Led team by example to align objectives with overall organisational strategy.
- Oversaw recruitment, training, and development of staff, fostering a high-performance organisational culture.
- Mentored and developed new and existing employees to achieve corporate goals and objectives.
- Selected and mentored senior staff, creating successful leadership team.
- Developed and supervised staff by providing orientation, training, support and direction.
- Planned training programme to expand team skills and drive performance.
- Built successful business culture focused on performance optimisation and goal attainment.
- Implemented processes and structures to make business effectively operational without compromising quality.
- Kept organisation in compliance with regulations and internal requirements.
- Controlled expenses and allocated financial resources to reach budget goals.
- Oversaw day-to-day functioning of administrative duties operation.
- Processed invoices and expense claims, supporting the finance team in budget management.
Education
AAT - Finance
Newcastle College
Newcastle upon Tyne01-2013
iPlato
Skills
- Patient interaction
- Medical confidentiality
- Appointment scheduling
- Insurance verification
- Administrative support
- Data management
- Compliance adherence
- Document preparation
- Customer relationship management
- Financial administration
- Team collaboration
- Staff training
- Conflict resolution
- Time management
- Regulatory compliance
- Verbal and written Communication
- Administrative tasks
- Computer literate
- Excellent customer care
- Multitasking
- Patient registration
- Appointment setting
- Microsoft office suite proficiency
- Workload handling
- Team player
- Record keeping accuracy
- Prioritisation under pressure
- Interpersonal communication
- Decision-Making in fast-paced settings
- Insurance billing
- Methodical multitasking
- NHS system navigation
- Empathetic communication
- Records management
- Medical records transfer
- Telephone etiquette
- Professional discretion
- Repeat prescription processing
- Insurance claim processing
- Medical coding expertise
- Self-directed learning
- Report generation
- Service signposting
- FootFall appointment triaging
- Typing speed and accuracy
- Transcription of medical reports
- EMIS Web
- Bookkeeping
- Proactive workload management
- Ethical judgement
- Multi-line phone systems
- Strong medical terminology
- Professional demeanour
Timeline
Medical Receptionist
Millenniume Family Practice
10.2023 - Current
Company Secretary
North Lay Ltd
11.2017 - 09.2023
Director
CSU Ltd
04.2005 - 09.2013
AAT - Finance
Newcastle College
iPlato