Joseph Denzil Gabriel Silva
Leicester,Leicestershire
Summary
Dedicated professional with expertise in customer service and advocacy, demonstrating proficiency in cash handling and product knowledge. Skilled in visual merchandising and conflict resolution, ensuring polite and friendly interactions while managing customer complaints effectively. Committed to delivery accuracy and self-motivation for lone working, with a strong awareness of vehicle maintenance and traffic regulations. Aspires to leverage skills in a dynamic environment to enhance customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Customer service assistant
A and D Convenience Stores Limited
Leicester, Leicestershire
2024.12 - 2026.02
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Assisted customers with product inquiries for enhanced shopping experience.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Prioritised tasks during busy periods for maximised productivity .
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
Customer Service and Purchasing Assistant
Benos Food and Wine
Leicester, Leicestershire
2019.06 - 2024.08
- Expedited deliveries, ensuring smooth workflow in all departments.
- Achieved cost savings with careful negotiation of contracts.
- Supported budgeting process by providing data on anticipated purchases.
- Prepared regular reports on purchasing activities to assist management decisions.
Education
A-Levels -
St. Benedicts College
Colombo, Sri lanka 1989.12 - 1992.09
GCSEs -
St. Benedicts College
Colombo, Sri Lanka 1989.01 - 1989.12
Skills
- Advocacy for customers
- Cash handling
- Customer Service
- Product knowledge
- Visual merchandising
- Conflict Resolution
- Polite and friendly
- Customer complaint management
- Vehicle maintenance awareness
- Self-Motivation for lone working
- Delivery accuracy
- Knowledge of traffic regulations
Timeline
Customer service assistant
A and D Convenience Stores Limited
2024.12 - 2026.02
Customer Service and Purchasing Assistant
Benos Food and Wine
2019.06 - 2024.08
A-Levels -
St. Benedicts College
1989.12 - 1992.09
GCSEs -
St. Benedicts College
1989.01 - 1989.12