Joseph Mchenry
Dunstable,United Kingdom
Summary
A seasoned professional with a result-driven approach and leadership expertise, excelling in operations management and customer service excellence. Demonstrates strong data analysis competency and inventory control skills, complemented by an engaging leadership style. Committed to driving organisational success through strategic initiatives and continuous improvement.
Through retail & production management it has brought an abundance of knowledge in managing people, production, and business acumen whilst providing a professional and approachable manner.
Overview
22
22
years of professional experience
Work history
Warehouse Associate
Superdrug/Savers - AS Watson Group
Dunstable, Central Bedfordshire
2025.10 - Current
- Identified potential hazards promptly; ensured swift removal or containment.
- Improved warehouse efficiency by maintaining cleanliness and orderliness.
- Achieved timely product delivery with careful loading and unloading of goods.
- Assured accuracy in picking orders with keen attention to detail.
- Utilised material handling equipment for efficient movement of goods.
- Adhered strictly to health and safety rules, fostering secure working environment.
- Demonstrated punctuality and reliability in all assigned tasks, promoting productivity at work place.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Prepared items for timely dispatch and safe transportation ensuring inventory and administration are matching.
- Loaded vehicles using best practices to avoid over-weight or balance issues.
- Maintained employee safety through observation of surroundings when moving cargo.
Production Team Leader
Amazon
Dunstable, Central Bedfordshire
2015.09 - 2025.04
- Improved workflow with regular team briefings and updates.
- Implemented safety protocols to reduce workplace accidents.
- Coordinated team tasks, ensuring timely delivery of products.
- Oversaw maintenance of machinery to guarantee uninterrupted operations.
- Managed production schedules for increased efficiency.
- Maintained high quality standards for improved customer satisfaction.
- Assessed performance reports to identify areas needing improvement.
- Conducted regular staff appraisals, recognising and rewarding exceptional performances accordingly.
- Instituted lean manufacturing principles to optimise production processes.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Used production trackers to generate performance reports and data.
- Implemented measures to boost productivity, reduce waste and cut costs.
- Liaised between management and direct reports to set and achieve team KPIs.
- Met demanding production schedules through targeted labour and resource planning.
- Encouraged open communication, boosting team morale and motivation.
- Managing teams over peak seasons with over 100 associates supporting with 2 new site openings, break numerous year on year records in delivering customer promise.
- Developed strategies for more efficient resource allocation.
Multi Site Manager
Flying tiger (Tiger ltd)
London
2014.04 - 2015.08
- Lead and supported new store openings.
- Oversee and manage 6 store locations.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity whilst overseeing multiple stores
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported and guided managers to better Store performance.
- Liaised with Area manger on products details, merchandising, store issues and actions.
- Improved efficiency/productivity by acquiring new skills.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Implemented store budgets & ordering strategy to improve sales/waste metrics.
- Improving underperforming stores and implementing new ordering system, saving transportation, production and waste cost.
Store manager
Flying tiger (Tiger ltd)
Watford, Hertfordshire
2012.06 - 2014.04
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Implemented promotional displays to increase product visibility and sales.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Oversaw visual merchandising guidelines that enhanced overall store appearance, implementing improvements to increase footfall.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Evaluated products to select mix meeting current customer demand.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Achieving 4.7% & 4.5% increase year on year in sales, passing stock take and loss prevention thresholds as manger.
Store Manger
Ryman Stationary
London
2008.05 - 2012.06
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Coordinated promotions successfully whilst managing regular duties simultaneously.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Excelling in roles leading to promotions, guiding career and holding/improving flagship stores with strong store performance vs target ratio, leading to winning in company completions.
Deputy Manager/Supervisor/Sales Assistant
Ryman Stationary
London
2004.03 - 2008.05
- Handled high-pressure situations calmly resulting in a peaceful work environment.
- Enhanced customer satisfaction by delivering top-notch service.
- Assisted customers in product selection, enhancing shopping experience.
- Oversaw cash handling procedures, ensuring accuracy and security.
- Managed returns and exchanges efficiently improving customer trust in return policy.
- Monitored stock levels to avoid overstocking or under stocking issues.
- Coached team to deliver top-quality customer service and uphold brand values.
- Designed attractive window and floor merchandise displays to increase daily footfall.
- Updated pricing and promotions to fulfil store goals.
Skills
- Result-Driven approach
- Leadership expertise
- Operations management
- Customer service excellence
- Data analysis competency
- Engaging leadership style
Affiliations
Through sporting and recreational activities such as running, football & hiking. Traveling/exploring new places in spare time is another way i like to relax, what ever the weather. As trying to maintain a healthy lifestyle i find enjoyment in cooking/trying new dishes and sharing these with friends and family.
Accomplishments
Ryman - Excelling in roles leading to promotions, guiding career and holding/improving flagship stores with strong store performance vs target ratio, leading to winning in company completions.
Tiger - Achieving 4.7% & 4.5% increase year on year in sales, passing stock take and loss prevention thresholds as manger. Improving underperforming stores and implementing a new ordering system, saving transportation, production and waste cost.
Amazon - Managing teams over peak seasons with over 100 associates supporting with 2 new site openings, break numerous year on year records in delivering customer promise.
References
References available upon request.
Timeline
Warehouse Associate
Superdrug/Savers - AS Watson Group
2025.10 - Current
Production Team Leader
Amazon
2015.09 - 2025.04
Multi Site Manager
Flying tiger (Tiger ltd)
2014.04 - 2015.08
Store manager
Flying tiger (Tiger ltd)
2012.06 - 2014.04
Store Manger
Ryman Stationary
2008.05 - 2012.06
Deputy Manager/Supervisor/Sales Assistant
Ryman Stationary
2004.03 - 2008.05