Puneet Seth
Oakham,Rutland
Summary
Head of International Business Development with proven success in market expansion and strategic partnerships. Led global initiatives that resulted in substantial revenue growth and increased brand visibility. Expertise in commercial planning and business development in sustainable packaging and aviation sectors, with a strong focus on procurement and supply chain management. Skilled in stakeholder management and cross-functional collaboration, driving performance improvements and optimizing costs through data-driven decision-making. Spearheaded the development of the world's first 100% paper packaging replacing plastics in both food and non food packaging without aluminium or polypolythylene (PE), FDA approved with ultra low barrier properties: led the project end-to-end- covering procurement, R&D, logistics, testing and certification-resulting in adaptation by multiple fortune 500 companies.
Overview
18
18
years of professional experience
Work history
Head of international business development
NRS INTERNATIONAL; PVT LTD
Oakham, Rutland
06.2010 - 03.2025
- Streamlined operational procedures, enhancing global efficiency.
- Forged strategic alliances with international firms, amplifying market presence.
- Directed planning sessions for successful entry into emerging markets.
- Implemented Supplier Relationship Management across four continents, boosting service delivery.
- Managed procurement of paper products globally, ensuring quality and supply chain resilience.
- Negotiated profitable deals, resulting in increased company revenue.
- Cultivated diverse workplace through inclusion initiatives, fostering a multicultural environment.
- Oversaw financial operations within international division, optimising cost efficiency and profitability.
- Spearheaded development of world's first 100% paper packaging replacing plastics in both food and non food packaging without aluminium or polypolythylene, FDA approved with ultra low barrier properties: led project end-to-end- covering procurement, R&D, logistics, testing and certification-resulting in adaptation by multiple fortune 500 companies.
- Formulated and executed strategic plans to achieve international revenue targets.
- Advised on product localisation and adaptation strategies for diverse markets.
- Negotiated and finalised contracts and agreements with international partners.
- Established and maintained key partnerships with international clients and stakeholders.
- Navigated regulatory landscapes and compliance requirements for international markets.
- Influenced key decision-making and established trust with stakeholders.
- Negotiated and approved lucrative prices and contracts, boosting growth.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Closed complex, lucrative deals with new customers using strategic sales and negotiation tactics.
- Drew on understanding of key markets to push development of business strategies.
- Identified different areas to evaluate potential impact of new research findings for maximum ROI.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Grew annual revenue by 200% with targeted sales and marketing strategy.
- Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
- Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
Customer Operations Specialist
Cadent Gas
Leicester, Leicestershire
06.2013 - 02.2025
- Resolved complex customer issues while ensuring compliance with regulatory frameworks.
- Uphold confidentiality protocols to enhance trust and reliability in customer relations.
- Acted as primary contact for gas emergency and nonemergency calls, ensuring prompt response.
- Liaised with authorities and dispatch teams for safe field operations.
- Processed third-party enquiries regarding underground gas assets, delivering accurate information promptly.
- Trained and mentored new team members on systems and procedures effectively.
- Applied Lean principles to reduce complaint turnaround time and improve service quality.
- Managed payment queries and permit details, ensuring accuracy in SAP records.
Emergency call handler
National Grid
Northampton, Northamptonshire
09.2007 - 06.2013
- Demonstrated adaptability in diverse call situations to enhance management effectiveness.
- Executed problem-solving strategies for rapid case resolution.
- Maintained high accuracy levels to ensure provision of correct information.
- Liaised with other agencies to secure comprehensive support.
- Managed gas emergency calls with emphasis on rapid triage and public safety.
- Trained as one of first employees in Performance Excellence, fostering a culture of continuous improvement.
- Conducted root cause analysis for recurring issues, initiating actionable changes.
- Developed process documentation and trained new starters, reducing team onboarding time.
Education
Master of Science - ACCOUNTING AND FINANCE
University of Northampton
01.2007 - 2 2010
Bachelor of Business and commerce - Economics, Analytics, Finance, Marketing
DELHI UNIVERSITY
06.2000 - 5 2004
Skills
- Commercial Planning & Business Development
- Procurement
- Supply Chain
- Contract Negotiation
- Customer Service Excellence
- Complaint Resolution
- Stakeholder Management
- Cross-Functional Collaboration
- Lean Management
- Process Improvement
- Performance Monitoring
- KPIs
- Reporting
- SAP PM
- CRM
- Microsoft Office
- Compliance
- Regulatory Frameworks
- Audit Readiness
- Budget Control
- Risk Mitigation
- Cost Optimisation
- Project Coordination
- Operational Support
- Contract management
- Outsourced Managed Service Provider contracts
- Onshore and offshore suppliers
- Supplier management practices
- Performance and value-driven relationships
- Complex supplier portfolios
- Risk management
- Regulatory compliance
- Contractual documentation
- Review
- Interpret
- Advise
- Interpersonal management
- Senior leadership communication
- Positive working relationships
- Influencing skills
- Negotiation skills
- Commercial governance
- Continuous improvement mindset
- Proactive risk identification
- Analytical approach
- Interpret commercial data
- Performance data
- Decision making
- Energy & Utilities
- Professional accreditations
- Strategic sourcing
- Category management
- Innovative supply chain solutions
- Cross-functional team management
- Business design standards
- Specification rationalisation
- RFI/RFP/RFQ processes
- Preparation of negotiations
- Commercial assessment models
- Market analysis
- Trends
- Opportunities
- Supply chain risk management
- Business intelligence tools
- Performance metrics evaluation
- Multilingual communication
- Cross-Cultural understanding
- Strategic visioning
- Export compliance
- Budgeting proficiency
- Result-Driven approach
- Forecasting accuracy
- Data analysis
- International marketing
- Global market knowledge
- Diplomacy
- Leadership influence
- Knowledge of international laws
- Global logistics
- Budget planning
- Contract negotiation
- Cost management
- Competitive analysis
- Market intelligence
- Contract drafting
- New revenue source development
- Data Collation
- Effective Project Management
- Manage Events
- Procurement Contracts
- Operations
- Streamlining Processes
- Planning
- Driving Continuous Improvement
- Negotiation
Personal Information
Nationality: British
Timeline
Customer Operations Specialist
Cadent Gas
06.2013 - 02.2025
Head of international business development
NRS INTERNATIONAL; PVT LTD
06.2010 - 03.2025
Emergency call handler
National Grid
09.2007 - 06.2013
Master of Science - ACCOUNTING AND FINANCE
University of Northampton
01.2007 - 2 2010
Bachelor of Business and commerce - Economics, Analytics, Finance, Marketing
DELHI UNIVERSITY
06.2000 - 5 2004
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