Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Joseph Holmes

Airdrie,Scotland

Summary

Driven professional with exceptional leadership abilities and knack for planning and team development. Proficient in managing operations and driving sales growth through effective communication and problem-solving. Ready to make significant impact and achieve outstanding results in a part time Customer Service role.


22 years in the British Army coupled with 18 years managerial experience results in the ability to handle pressure in high-volume, fast-paced environments.

Overview

40
40
years of professional experience

Work history

Area manager

Battlezone Paintball
Edinburgh
10.2015 - Current

Area manager responsible for the day to day running of the Edinburgh paintball site e.g. hiring of staff, rotas, on site training, sales, marketing, sales reporting, customer queries, complaints and feedback.


  • Managed budgets effectively, maintaining finances and ordering of stock to run the Edinburgh site efficiently.
  • Promoted a positive work environment which increased employee retention rate.
  • Trained members of the team for improved overall productivity.
  • Liaised regularly with senior management across other areas to discuss operational updates and improvements.
  • Developed robust sales strategies to maximise revenue generation.
  • Analysed sales data regularly for informed decision-making processes.
  • Conducted regular performance reviews, leading to increased staff satisfaction.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency.

Area manager

Bedlam Paintball
Edinburgh
07.2007 - 10.2015
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Established budgets and maintained sales reports.

Army sergeant

British Army
Edinburgh
11.1985 - 11.2007
  • Managed daily roll calls, maintaining order and discipline.
  • Led squad during training exercises for enhanced team cohesion.
  • Conducted briefings before missions, ensuring all members understood their roles and responsibilities effectively.
  • Prepared troops for deployment with rigorous training programmes.
  • Provided advice to junior officers to help them develop their leadership skills successfully.
  • Trained new recruits, resulting in highly skilled and disciplined soldiers.
  • Maintained up-to-date knowledge on military strategies, enhancing overall efficiency of operations.
  • Conducted risk assessments to reduce potential harm to personnel and equipment.
  • Applied policies and procedures to maintain high standards of security and safety.

Education

Higher National Diploma - Training & Operational Management

PDM Training & Consultancy Ltd
United Kingdom
11/2007 - 11/2007

Scottish Qualifications Certificate - Exemplary Military Conduct

Army Certificate of Service
United Kingdom
03/2007 - 03/2007

Scottish Qualifications Certificate - IT 2 Electronic Communications

Army Learning Centre
United Kingdom
07/2007 - 07/2007

Scottish Qualifications Certificate - IT 2 Introducing Computers

Army Learning Centre
United Kingdom
06/2003 - 06/2003

Skills

  • Safety procedures understanding
  • Logistics planning knowledge
  • Self-Motivation for lone working
  • Customer Service
  • Manual handling
  • Inventory management
  • Time management skills
  • First aid training

Affiliations

  • Golf
  • Walking

Timeline

Area manager

Battlezone Paintball
10.2015 - Current

Area manager

Bedlam Paintball
07.2007 - 10.2015

Army sergeant

British Army
11.1985 - 11.2007

Higher National Diploma - Training & Operational Management

PDM Training & Consultancy Ltd
11/2007 - 11/2007

Scottish Qualifications Certificate - Exemplary Military Conduct

Army Certificate of Service
03/2007 - 03/2007

Scottish Qualifications Certificate - IT 2 Electronic Communications

Army Learning Centre
07/2007 - 07/2007

Scottish Qualifications Certificate - IT 2 Introducing Computers

Army Learning Centre
06/2003 - 06/2003
Joseph Holmes