Summary
Overview
Work history
Skills
Affiliations
Timeline
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Lee Coleman

Birmingham,West Midlands

Summary

Experienced professional with a strong background in customer relations, staff leadership, and health and safety compliance. Demonstrates expertise in effective communication techniques, complaint handling, and staff management. Proven ability to handle difficult customers, manage routes efficiently, and ensure responsible driving with a full UK driving licence. Adept at staff recruitment and training, cash handling, order processing, and maintaining a friendly demeanour.

Overview

47
47
years of professional experience

Work history

Pub manager

Greene King
Birmingham, West Midlands
01.1980 - 06.2025
  • Managed daily operations, ensuring smooth running of pub.
  • Maintained stock levels, preventing shortages or excesses that could affect profit margins.
  • Hosted live music evenings to increase footfall on slow weeknights.
  • Coordinated staff schedules to avoid understaffing during peak times.
  • Developed strong relationships with suppliers for timely deliveries at best prices.
  • Created a welcoming ambience through careful layout planning and décor choices.
  • Dealt with customer complaints effectively, restoring client trust and confidence.
  • Increased customer loyalty by delivering excellent service consistently.
  • Fostered team spirit amongst staff members through effective communication and leadership.
  • Implemented cost control measures, enhancing overall profitability of the establishment.
  • Oversaw cash handling procedures for secure financial transactions.
  • Conducted maintenance checks regularly to ensure safety compliance at all times.
  • Improved pub atmosphere with regular themed nights and events.
  • Ensured high standards of cleanliness with regular inspections and cleaning duties.
  • Trained new hires in pub policies and procedures for consistent service delivery.
  • Prepared and monitored staff rotas to meet business needs, providing adequate cover at all times.
  • Oversaw maintenance of building, equipment and fixtures to uphold high standards of cleanliness, safety and security.
  • Resolved staff and customer complaints, challenges and enquiries.
  • Maintained stock and financial accountability, optimising inventory levels and cost-effectiveness.
  • Created welcoming environment and correct ambiance to generate customer loyalty and maintain highest professional standards.
  • Oversaw bar functions with focus on quality drinks and service for elevated customer experience.

Delivery driver

Roderick Dental Laboratory
Birmingham, West Midlands
04.2024 - 03.2025
  • Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
  • Communicated effectively with dispatch team to ensure timely deliveries.
  • Handled fragile items carefully, resulting in zero damage complaints.
  • Navigated various routes efficiently, leading to increased route coverage.
  • Improved client satisfaction by delivering packages promptly and accurately.
  • Coordinated delivery schedules for optimum time management.
  • Maintained vehicle cleanliness for a professional appearance.

Car Sales

All electric Garages
Birmingham, West Midlands
02.1978 - 10.1980

Skills

  • Effective communication techniques
  • Customer relations
  • Complaint handling
  • Staff leadership
  • Staff management
  • Staff recruitment and training
  • Staff rotas
  • Cash handling
  • Order processing
  • Staff motivation
  • Handling difficult customers
  • Health and Safety Compliance
  • Self-Motivation for lone working
  • Safety procedures understanding
  • Knowledge of traffic regulations
  • Route management
  • Responsible driving
  • Local area knowledge
  • Route planning
  • Full UK driving licence
  • Customer communication
  • Multi-drop deliveries
  • Friendly demeanour
  • Courteous and polite demeanour

Affiliations

  • All kinds of sport especially football. A big Birmingham City fan!

Timeline

Delivery driver

Roderick Dental Laboratory
04.2024 - 03.2025

Pub manager

Greene King
01.1980 - 06.2025

Car Sales

All electric Garages
02.1978 - 10.1980

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Lee Coleman