Jorge Zamora
Wood Green,United Kingdom
Summary
Friendly and enthusiastic waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Excellent issue resolution and customer service skills. Talent for adapting to changing menus and policies. Highly responsible and reliable, with a strong understanding of food safety.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
Waiter
El Cantón Tapería-Bar
Cartagena, Spain
2024.10 - 2025.06
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Explained dish components clearly to inform customers' decisions.
- Enhanced customer satisfaction by promptly attending to queries and requests.
Duty Manager
Greenberry Hill
Belsize Park, London
2022.09 - 2024.07
- Identified areas of improvement through regular performance assessments of staff members.
- Sustained operational excellence with adherence to company policies and procedures.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Ensured customer satisfaction with prompt problem resolution.
- Adhered to company policies and brand standards to support outstanding guest experiences.
- Recruited and onboarded new staff to meet performance standards.
- Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
Shift Manager
Greenberry Café
Primrose Hill, London
2022.07 - 2022.09
- Performed opening and closing management duties, such as cash reconciliation
- Ensured health and safety measures in line with company regulations.
- Drafted detailed reports on daily operations, aiding senior management in decision-making process.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Enforced compliance with food hygiene regulations, upheld high quality standards..
Waiter
Greenberry Café
Primrose Hill, London
2019.05 - 2022.07
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Remained calm under pressure, ensuring better performance during peak hours.
- Assisted in beverage preparation, resulting in timely service delivery.
Waiter
TISH Restaurant
Belsize Park, London
2018.06 - 2019.05
- Anticipated and addressed guests' service needs and appropriately suggested additional items to customers to increase sales
- Consistently adhered to quality expectations and standards and maintained knowledge of current menu items
- Trained and mentored new staff members
- Worked side by side with multiple levels of upper management to ensure that consistent and high quality customer service was maintained and presented every time
- Received managing powers, such as access to the system, in order to aid supervisors during shifts
- Checked the closing duties list every night and updated managers about any incident
Supervisor
EAT.
Golden Square, Soho, London
2017.06 - 2018.05
- Updated the daily check-lists from the due diligence book
- Checked morning deliveries on a daily basis and dealt with stock shortages
- Performed the cash reconciliation of the tills both at opening and closing shifts
- Dealt with customer queries, customer complaints and refunds
Team Member Retail
EAT.
Golden Square, Soho, London
2016.07 - 2017.05
- Provided exceptional, friendly and fast service
- Handled cash register machines efficiently
- Restocked and displayed items in a visually appealing way at all times
Waiter and Bartender
La Tasca Restaurant
Covent Garden, London
2014.11 - 2016.05
- Mixed and served alcoholic and non-alcoholic drinks to patrons of bar, following standard recipes and demonstrated awareness of the law liability issues and by confirming legal drinking age
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
- Consistently arranged all elements from the bar area to make an attractive display
Waiter
Ámsterdam Café-Bar
La Manga
2010.06 - 2012.09
- Worked with urgency in a fast-paced environment
- Cleaned and polished furniture, shelves, walls, and equipment
- Trained and mentored new staff
Education
University Degree - Illustration and Graphic Design
University of Murcia
Spain 2005.09 - 2010.06
Skills
- Extensive hospitality background
- Customer service-oriented
- Sales persuasion
- Section management
- Highly responsible and reliable
- Time efficiency
- Positive and approachable
- Food safety understanding
- Clear communication
- Hot beverage making
- Efficient under pressure
- Table management understanding
Personal Information
Title: Waiter
Timeline
Waiter
El Cantón Tapería-Bar
2024.10 - 2025.06
Duty Manager
Greenberry Hill
2022.09 - 2024.07
Shift Manager
Greenberry Café
2022.07 - 2022.09
Waiter
Greenberry Café
2019.05 - 2022.07
Waiter
TISH Restaurant
2018.06 - 2019.05
Supervisor
EAT.
2017.06 - 2018.05
Team Member Retail
EAT.
2016.07 - 2017.05
Waiter and Bartender
La Tasca Restaurant
2014.11 - 2016.05
Waiter
Ámsterdam Café-Bar
2010.06 - 2012.09
University Degree - Illustration and Graphic Design
University of Murcia
2005.09 - 2010.06