Jorge Giraldo
City of London,LND
Summary
Experienced professional with a strong foundation in retail operations, customer relationship building, and staff management. Demonstrates expertise in health and safety compliance, financial reporting, and training and development to drive operational excellence. Adept at delivering outstanding customer service while leveraging leadership skills to enhance team performance and ensure product knowledge is effectively utilised. Committed to maintaining equipment standards and fostering a culture of continuous improvement within dynamic retail environments.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Assistant manager
Zizzi
Banstead, Surrey
11.2014 - Current
- Handled customer complaints effectively, restoring trust in our brand.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Monitored sales performance regularly adjusting strategies as required.
- Streamlined store operations with efficient scheduling.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Managed daily operations to ensure smooth running of the shop floor.
- Provided support to manager during audits, ensuring accurate reports.
- Improved customer service by implementing new procedures and protocols.
- Assisted in recruitment process to build an effective workforce.
Barista supervisor
Pret A Manger
Wimbledon, Merton
10.2010 - 10.2014
- Balanced cash registers efficiently, ensuring accurate financial reporting at the end of each shift.
- Delivered exceptional service, contributing to repeat patronage from satisfied customers.
- Promoted a high standard of customer service with consistent staff training sessions.
- Supported Baristas during peak hours, maintaining excellent customer service despite high demand.
- Trained new recruits on coffee brewing techniques to maintain service quality standards.
- Managed inventory effectively to ensure continuous supply of coffee beans and other essentials.
- Improved customer satisfaction by efficiently managing queue times.
- Nurtured a positive and professional work environment through effective leadership.
- Demonstrated advanced understanding of various types of coffee and their preparation methods when providing guidance to junior staff members.
Usher
Noel Coward theatre
London, City of London
09.2008 - 10.2010
- Assisted in ticket sales for improved customer service satisfaction.
- Ensured safety procedures were followed, created safer venue operations.
- Improved crowd control with efficient seating of patrons.
- Provided programme information to attendees for better engagement during performances.
- Maintained theatre cleanliness standards by regularly sweeping and mopping floors.
- Helped to maintain security measures for safe viewing experience.
- Answered patron queries with utmost professionalism, enhanced customer relations.
- Monitored restrooms regularly; upheld hygiene standards.
- Sold merchandise during interval breaks; boosted additional income generation.
- Conducted thorough checks of the auditorium post-performance, maintained orderliness.
Education
NVQ Level 1 - Electro Technical Instalation
South Thames College
London 09.2008 - 07.2011
GCSEs - English, Maths Ect
Sacred Heart RC Secondary School
Camberwell, Southwark 09.2000 - 07.2005
Skills
- Retail operations understanding
- Customer relationship building
- Staff management
- Health and Safety Compliance
- Customer Service
- Leadership skills
- Product knowledge
- Equipment Maintenance
- Financial reporting
- Training and Development
- Outstanding customer service
Languages
Spanish
Native
Certification
full driving licence
Timeline
Assistant manager
Zizzi
11.2014 - Current
Barista supervisor
Pret A Manger
10.2010 - 10.2014
Usher
Noel Coward theatre
09.2008 - 10.2010
NVQ Level 1 - Electro Technical Instalation
South Thames College
09.2008 - 07.2011
GCSEs - English, Maths Ect
Sacred Heart RC Secondary School
09.2000 - 07.2005
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