Matthew Singleton
Colchester,Essex
Summary
Accomplished professional with extensive expertise in retail operations and supervisory roles, demonstrating a strong understanding of quality control implementation and compliance awareness. Proven ability to effectively delegate tasks, manage time efficiently, and take proactive initiatives to enhance business operations. Skilled in data analysis, technical proficiency, and finance management, with a focus on profit and loss analysis. Experienced in recruitment and hiring practices, staff mentoring, and conflict management. Committed to fostering customer relationships and managing operational success while ensuring health and safety procedures are upheld. Career goals include advancing into senior management roles to drive organisational growth and success.
Seasoned professional with focus on management and leadership. Bring to role significant experience in staff training and development, streamlining processes and fostering positive work environments. Unique skills lie in problem-solving, team motivation and strategic planning.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work history
Assistant manager
Five Guys
Colchester, Essex
2018.01 - Current
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Increased staff productivity by providing comprehensive training programmes.
- Created a positive work environment, resulting in higher employee morale.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- run teams of 8+ people on high volume days
- Minimised inventory loss for improved profit margins.
- Managed daily operations to ensure smooth running of the shop floor.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Assisted in recruitment process to build an effective workforce.
- Monitored sales performance regularly adjusting strategies as required.
- Fostered a positive work environment through effective leadership and team-building activities.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handled customer complaints effectively, restoring trust in our brand.
- Handled stock control duties diligently preventing overstocking or shortages.
- Monitored health and safety measures for guaranteed compliance.
- Established clear budgets and cost controls strategies to meet objectives.
Security officer
Carlisle Support Services
Colchester, Essex
2014.02 - 2017.12
- Coordinated with other officers on shift changes smoothly and effectively.
- Upheld strict access controls for ensuring building security.
- Managed lost property system effectively, returning items to rightful owners promptly.
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
Customer service representative
Wilkinson
Colchester, Essex
2010.08 - 2014.02
- Facilitated customer loyalty programmes to enhance customer retention.
- Streamlined processes through efficient record keeping.
- Provided top-notch support for increased customer satisfaction.
- Managed high volume of inbound calls for quick resolution of customer issues.
Education
NVQ Level 3 - welding
Colchester Institute
Colchester 2010.09 - 2014.06
NVQ Level 1 - Motor Vehicle Engineering
Colchester Institute
Colchester 2009.09 - 2010.06
Skills
- Retail operations understanding
- Supervisory expertise
- Quality control implementation
- Compliance awareness
- Effective delegator
- Data analysis capability
- Time management mastery
- Proactive initiative taker
- Technical proficiency
- Recruitment and hiring practices
- First aid trained
- Fire marshall
- I have taken addition courses in:
Management training
health and safety procedures
HR understanding
conflict management and resolution
Staff turnover
profit management
managing operational success
- Customer relationship building
- Finance management
- Staff scheduling
- Business operations understanding
- Profit and Loss Analysis
- Staff mentoring
Timeline
Assistant manager
Five Guys
2018.01 - Current
Security officer
Carlisle Support Services
2014.02 - 2017.12
NVQ Level 3 - welding
Colchester Institute
2010.09 - 2014.06
Customer service representative
Wilkinson
2010.08 - 2014.02
NVQ Level 1 - Motor Vehicle Engineering
Colchester Institute
2009.09 - 2010.06