Summary
Overview
Work History
Education
Skills
Certification
CAREER HIGHLIGHTS
VOLUNTEERING
Timeline
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Jordan Mills

Jordan Mills

Sandwich,Kent

Summary

Result driven and highly skilled Retail Manager with five years of experience in the retail industry. Adept at overseeing store operations, driving sales growth, and delivering exceptional customer service. Possesses a strong business acumen and a Bachelor's degree in Business Management, providing a solid foundation in strategic planning, financial management, and operational efficiency. Demonstrated ability to lead high-performing teams, optimise processes, and achieve revenue targets. Committed to providing a positive customer experience and fostering long-term customer relationships.

Overview

5
5
years of professional experience
2
2
Certification

Work History

Customer and Trading Manager

J Sainsbury's PLC
Herne Bay, Kent
07.2018 - Current
  • Manage a team of 60+ employees throughout various departments, ensuring maximum productivity while achieving daily targets.
  • Ensuring smooth and efficient store operations including: inventory management, visual merchandising, customer service, budgets, schedules, performance, training, disciplinary cases, recruitment and planning.
  • Track and analyse sales and customer trends in order to maximise revenue while minimising expenses.
  • Utilising technology to adjust inventory, control waste, and improve shrink levels; reducing food waste by 13% while improving availability by 7%.
  • Raised standards by 8% to achieve company targets for customer feedback and improve C-SAT scores.

Labourer

AWM Renovations
Sandwich, Kent
09.2014 - 07.2018
  • Working both independently and as part of a team to deliver a professional specification of building services.
  • Assisting to the construction and renovation of houses to a professional standard.

Administrative Assistant

TNS Global Market Research Company
Sandwich, Kent
09.2005 - 07.2008
  • Performing clerical duties for the second largest marker research company in the UK.
  • Working under the regional manager which allowed a large insight into the other areas of the company.
  • Office responsibilities included file management, calculating expenses, allowance of payments, administration, training employees and recruitment.

Landscaper and irrigation installer

Cornish Lawn Care & Lawn Sprinkling
Lawton, Michigan
03.2009 - 08.2014
  • Working at a continuous high standard, resulting in promotion from supervised employee to team lead.
  • Operating landscaping equipment to continuously provide a high standard to our clients.
  • Assist in designing and constructing landscaping plans built around our irrigation system to achieve repeat customers.

Education

Bachelor of Science - Business Studies

Canterbury Christ Church University
Canterbury, Kent
09/2014 - 06/2017

Bachelor of Science - Business (Minor) & Marketing (Major)

Kalamazoo Valley Community College
Kalamazoo, Michigan
09/2008 - 05/2013

A-Levels - Sport Science & Law

Sandwich Technology School
Sandwich, Kent
09/2006 - 07/2008

Skills

  • Strong leadership
  • Strategic Planning
  • Problem-solving and Decision-making
  • Outstanding customer service
  • Strong communication skills

Certification

Personal Holder's License : Nov 2018 - Present

First Aid Trained : Sep 2018 - Present

CAREER HIGHLIGHTS

Team Management : 5 years managing, coaching and challenging teams across various departments.

Retail Experience : Progression to a larger store due to recognition of positively impacting my store location and team.

Business Strategy : Reduced food waste by 13%, improved availability by 7% while raising standards by 8% to achieve company targets for customer feedback scores.


VOLUNTEERING

Three Peaks Challenge UK : Reached the summits of Ben Nevis, Scafell Pike and Snowdon in under 24 hours, while raising nearly £3000 for a local school: April 2022.


Age UK : Volunteered three years running at a local Sainsbury's packing bags to help promote and raise money for Age UK: 2015-2017.


Camp Raven-wood : Volunteered to walk and care for rescue dogs at my local canine shelter: 2010-2013.

Timeline

Customer and Trading Manager

J Sainsbury's PLC
07.2018 - Current

Labourer

AWM Renovations
09.2014 - 07.2018

Landscaper and irrigation installer

Cornish Lawn Care & Lawn Sprinkling
03.2009 - 08.2014

Administrative Assistant

TNS Global Market Research Company
09.2005 - 07.2008

Bachelor of Science - Business Studies

Canterbury Christ Church University
09/2014 - 06/2017

Bachelor of Science - Business (Minor) & Marketing (Major)

Kalamazoo Valley Community College
09/2008 - 05/2013

A-Levels - Sport Science & Law

Sandwich Technology School
09/2006 - 07/2008
Jordan Mills