Jordan Boraston
Peterborough,Cambridgeshire
Summary
Professional with expertise in customer service and people management, recognized for effective listening and complaint resolution. Skilled in managing customer relationships, meeting deadlines, and maintaining composure in high-pressure situations. Proficient in Microsoft Office Suite and adept at networking to enhance business opportunities. Committed to reliability, trustworthiness, and adherence to hygiene standards and licensing laws while organizing events and collaborating with diverse teams.
Overview
9
9
years of professional experience
Work history
Bartender
The Paper Mills
Wansford, Peterborough
2024.02 - Current
- Resolved customer complaints promptly to maintain good relationships.
- Assisted in menu planning offering innovative ideas based on popular preferences.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Handled cash transactions securely minimising risk of theft or fraud.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Created an inviting atmosphere through friendly interaction with customers.
- Checked identification of customers to ensure legal drinking age compliance.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Provided excellent service to customers, resulting in repeat business.
- Supported serving staff with fast, accurate beverage preparation.
- Promoted bar through advertising, by hosting special events, and by establishing partnerships with area businesses to drive customer traffic.
Junior Graphic Designer
Greencore formerly Bakkavor
Spalding, Lincolnshire
2020.01 - 2026.04
- Maintained consistency in visual elements across all marketing platforms, ensuring brand integrity.
- Utilised typography effectively in print designs ensuring clear communication of intended message.
- Transformed complex information into easily understood infographics with a keen eye for detail.
- Conducted extensive research on latest design trends to ensure relevance in created materials.
- Utilised Adobe Creative Suite to create engaging web banners, enhancing online visibility.
- Boosted social media engagement with the creation of eye-catching graphics and animations.
- Contributed to website redesign project, improving user experience and aesthetics.
- Improved brand presence by creating visually pleasing digital and print designs.
- Developed innovative design concepts for increased customer engagement.
- Assisted senior designers in large projects, gaining invaluable hands-on experience in various aspects of graphic design.
- Crafted captivating presentation slides that enhanced communication of key messages during meetings and conferences.
- Prepared detailed mock-ups for client approval ensuring transparency in work process.
- Worked under tight deadlines to deliver high-quality graphic content on time.
- Provided creative input during brainstorming sessions, fostering a culture of innovation and creativity within the team.
- Refined existing design templates for improved readability and aesthetic appeal.
- Adhered strictly to company's style guide whilst designing promotional materials, maintaining brand identity across all platforms.
- Developed innovative, robust design solutions through collaboration with technical teams.
Cocktail bartender
Turtle Bay
Peterborough, Cambridgeshire
2022.07 - 2023.02
- Delivered efficient service during peak hours, maintaining high standards of quality.
- Checked identification of customers to verify age requirements for purchase of alcohol, promoting responsible drinking habits.
- Collaborated effectively with team members during rush hours for efficient service delivery.
- Enhanced customer experience by creating unique and personalised cocktails.
- Demonstrated knowledge of spirits, wines and beers to guide customer choices.
- Acquired complete knowledge of drink menus to offer appropriate suggestions and upsells when required.
- Kept bar fully stocked at all times to meet customer demands efficiently.
- Handled cash transactions for smooth checkouts.
- Learned mixology techniques from experienced bartenders, continuously improving skills and expertise.
- Managed opening and closing duties including restocking the bar and preparing garnishes for next shift, ensuring smooth transitions between shifts.
- Cultivated relationships with regular customers through friendly interactions whilst serving drinks.
- Created visually appealing garnishes for cocktails, enhancing presentation standards.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
Bartender
The College Arms, Wetherspoons
Peterborough, Cambridgeshire
2019.06 - 2022.07
- Recommended drinks to customers, increasing overall sales.
- Checked identification of customers to ensure legal drinking age compliance.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Collaborated with team members to provide seamless service during busy periods.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Created an inviting atmosphere through friendly interaction with customers.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Handled cash transactions securely minimising risk of theft or fraud.
- Provided excellent service to customers, resulting in repeat business.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Resolved customer complaints promptly to maintain good relationships.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Managed stock levels efficiently, preventing shortage during peak hours.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Completed end-of-day cleanup to reset bar for next day.
- Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
Retail assistant
Primark
Peterborough, Cambridgeshire
2016.11 - 2019.09
- Handled transactions, maintaining accurate till records.
- Maintained clean shop floor, promoting a welcoming environment.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Assisted in stock replenishment to maintain store appearance.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Delivered excellent customer service by answering queries and providing product information.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Tagged products quickly and accurately with price tags and stickers.
- Explained establishment policies to customers and offered advice on selections.
Photography assistant
ESP Magazine
Peterborough, Cambridgeshire
2017.04 - 2017.05
- Assisted in setting up equipment for improved efficiency on set.
- Managed photo editing with the use of professional software such as Adobe Photoshop.
- Enhanced visual aesthetics by adjusting lighting and angles during photoshoots.
- Performed testing on camera lenses prior to shoots; ensured optimal performance during assignments.
- Prepared models for shoots, resulted in smooth operations.
- Worked closely with the lead photographer to execute vision into reality.
- Set up props as per shoot requirements which enhanced the aesthetic appeal of photographs.
- Participated in brainstorming sessions; provided fresh perspectives for photo themes.
Education
Diploma of Higher Education - Graphic Design
Peterborough Regional College
Peterborough, EnglandGCSEs -
Jack Hunt School
PeterboroughCertificate of Higher Education - Photography
Peterborough Regional College
Functional Skills - Maths
Peterborough Regional College
Peterborough, EnglandSkills
- Patience and endurance
- Critical observation
- Effective listening
- Deadline management
- Conceptual thinking
- Hygiene standards adherence
- VIP customer handling
- Night shift availability
- Understanding licensing laws
- Tactful complaint resolution
- Money handling
- Calm demeanor
- Social perceptiveness
- Customer engagement
- People management
- First aid training
- Composure under pressure
- Positive attitude
- Reliability and trustworthiness
- Initiative taking
- Customer service excellence
- Team leadership skills
- Public speaking proficiency
- Resourcefulness in problem-solving
- Microsoft Office Suite expertise
- Effective networking strategies
References
References available upon request.
Timeline
Bartender
The Paper Mills
2024.02 - Current
Cocktail bartender
Turtle Bay
2022.07 - 2023.02
Junior Graphic Designer
Greencore formerly Bakkavor
2020.01 - 2026.04
Bartender
The College Arms, Wetherspoons
2019.06 - 2022.07
Photography assistant
ESP Magazine
2017.04 - 2017.05
Retail assistant
Primark
2016.11 - 2019.09
Diploma of Higher Education - Graphic Design
Peterborough Regional College
GCSEs -
Jack Hunt School
Certificate of Higher Education - Photography
Peterborough Regional College
Functional Skills - Maths
Peterborough Regional College