Jordan Ausher

• Delivering strong commercial performance generating £2.2m in Groceries Online sales per period, whilst maintaining and delivering High Level KPIs and strong customer service
• Led team of 6 job family managers and 200+ colleagues in Groceries Online, achieving high customer satisfaction and ensuring compliance with safety and legal standards.
• Streamlined operational efficiency through effective processes in picking, fleet management, marshalling and delivery, ensuring timely fulfilment and a positive customer experience.
• Streamlining operational efficiency by implementing effective processes across picking, fleet management, marshalling and delivering, whilst ensuring timely fulfilment and an excellent customer experience

• Manage 6 Job Family managers and 180+ colleagues in all aspects of Groceries Online, ensuring high standards for customer satisfaction and legal compliance.
• Oversees multiple areas from recruitment, labour, pay, training, performance management and safety protocols to deliver exceptional service.
• Implemented efficient processes in picking, fleet management, and marshalling to optimise operations and meet customer demands.
• Enforced safety regulations to ensure compliance and maintain safe driving practices, contributing to a safer workplace
• Implemented cost reduction measures to optimise overhead expenses, focusing on vehicle damage spend and managing labour and absence effectively
• Streamlined operational processes to enhance department efficiency and improve service delivery.
• Developed accurate sales forecasts for improved strategic planning.
• Led performance reviews, identified areas for improvement.
• Coordinated hiring, recruitment and training strategies to build successful a successful administrative team.

• Managed 3 Job Family managers and 100+ colleagues in all aspects of Groceries Online, ensuring high standards for customer satisfaction and legal compliance.
• Oversaw Recruitment, Labour, Pay, Training, Performance Management, and Safety protocols to optimize operations.
• Successfully led the team to consistently deliver exceptional shopping experiences while meeting safety and legal requirements.
• Conducted performance reviews to assess employee contributions and identify improvement opportunities., identified areas for improvement.
• Distributed tasks effectively to maximise team productivity and ensure project success. to maximise productivity.
• Aligned staff priorities with organisational goals to ensure smooth business operations. by delegating priorities to staff abilities.
• Conducted performance reviews to assess employee contributions and identify improvement opportunities; identified areas for improvement.
• Refined office processes to enhance workflow efficiency and reduce operational redundancies. to improve and optimise office operations.

• Managed 3 managers and over 90 colleagues daily, overseeing picking, fleet, and marshalling operations to ensure safe and efficient delivery of groceries at Sainsbury's.
• Implemented safe and legal practices for commercial vehicle deliveries, ensuring customer satisfaction and compliance with regulations.
• Supported store manager in running the store on a day-to-day basis, including managing the store in his absence to ensure the best experience for the customer both on the shop floor and our doorstep customers
• Supported store manager in daily operations, managing store in his absence to ensure positive customer experience for both shop floor and doorstep customers.
• Led administrative staff to ensure seamless daily operations.

• Managed the customers' experience across Front End, Petrol Filling Station and commercial areas at Sainsbury's, overseeing a team of 60+ employees.

Facilitated customer journey to enhance overall shopping experience, ensuring seamless experience across all touchpoints.

Enhanced customer satisfaction through implementation of effective issue resolution strategies.

• Provided excellent customer experiences by streamlining complaint handling processes.
• Improved brand loyalty with consistent and high-quality customer interactions.
• Evaluated customer complaints to determine areas for improvement, identifying key areas of improvement in the process.
• Assessed performance metrics regularly, identifying opportunities for improvement in the process.
• Developed detailed training programmes to improve team performance.
• • Acted as the store manager in their absence, ensuring smooth operations and customer satisfaction.
• • Led Fire Safety protocols and Petrol legislations in-store, ensuring safety and legal compliance with daily and weekly routines.

• Planned and organised launch of online department, including training plans, scheduling, hiring, location management, equipment ordering, and ensuring compliance with legal processes.
• Opened the new department 5 days before national lockdown, being able to adapt to change and high level of customer demand.
• Collaborated with multiple stakeholders to coordinate successful launch.
• Led recruitment efforts for establishment of new online department.
• Engaged with entire store team to ensure a smooth transition into the new era
• Delivered successful results for nearly two years with consistent high standards and being top of the Region and zone.