Rachel Kent

• Boosted department performance by streamlining operational processes and wider team engagement.
• Delegated tasks efficiently to maximise productivity.
• Identified growth opportunities through head office engagement in van fill and local events.
• Streamlined communication channels, used networking to ensure we did the right thing for our customer.
• Led performance reviews with my team, identified areas for improvement.
• Used great organisation skills to ensure my colleagues had a smooth shop floor process encouraging highest efficiency.
• Rolled out change whilst keeping the department running smoothly and fed back to the relevant teams.

This job was the same role and required the same key skills as my current role.

Crayford is one of the largest stores on the company with an equally large online department; this gave me experience in managing a large team of people through my 3S managers. I was given many trials to partake in and give honest feedback to the relevant teams.

The Skills and experiences in this role mimic that of my future job roles as an online manager in addition to also supporting the department and store through the Covid pandemic. This meant very fast paced recruitment and constant changing to shop floor displays to support customer needs. During this time it was key to be obsessed with customer behaviour and needs during the pandemic.