Damon Gray
Birmingham,Midlands
Summary
Accomplished professional with extensive expertise in quality assurance, regulatory standards, and data analysis. Demonstrates strong skills in risk assessment, customer relationship management systems, and interpersonal effectiveness. Proven track record in performance metrics evaluation, business acumen, and profit and loss analysis. Adept at cross-functional collaboration, budget planning, project oversight, decision making, inventory control, financial forecasting, and time management. Committed to leveraging these competencies to drive organisational success and achieve strategic goals.
Overview
27
27
years of professional experience
Work History
Online Driver
Sainsbury,s
Longbridge, West Midlands
11.2024 - Current
- Ensured prompt delivery of parcels by utilising effective navigation skills.
- Performed daily vehicle inspections to ensure safety.
- Showcased strong ability to handle high pressure situations calmly during peak hours.
- Interacted with customers pleasantly and professionally, delivering first-class care and service.
- Followed route schedules, improved punctuality.
- Conducted basic vehicle maintenance for optimal performance.
Manager
Nando's
Birmingham, Midlands
06.2012 - 08.2024
- Recruited high-achieving, passionate front-of-house teams to maintain impeccable hospitality service ratings.
- Worked with energy and enthusiasm, leading by example to motivate high-performing, driven hospitality teams.
- Produced monthly financial reports, assessing budgets and forecasts to ensure venue running remains profitable and efficient.
- Maintained excellent working knowledge of health, safety and hygiene standards, guaranteeing operational compliance.
- Built and nurtured positive working environments, reducing staff turnover and retaining strong front-of-house teams.
Manager
Frankie & Benny's
Ipswich, Suffolk
05.2011 - 05.2012
- Managed team by offering support and constructive feedback to improve skills and maximise potential.
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
Manager
Pizza Express
Ipswich, Suffolk
01.2008 - 01.2011
- Supervised and delegated tasks to employees to meet key productivity targets.
- Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation.
- Achieved management objectives, consistently hitting deadlines and performance targets.
- Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
Manager
Wetherspoons
Redcar
08.1998 - 08.2007
- Evaluated market conditions and competitor actions to develop successful marketing strategies.
- Led monthly staff meetings for team to communicate updates, process improvements and shifting business priorities.
- Encouraged staff to learn and develop new skills to meet individual and team goals.
- Chaired cross-functional meetings, promoting effective communication between departments.
- Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
Education
Higher National Diploma - Humanities
Pretoria
Skills
- Quality assurance
- Knowledge of regulatory standards
- Data analysis
- Risk assessment
- Customer relationship management systems
- Interpersonal effectiveness
- Performance metrics evaluation
- Business acumen
- Profit and loss analysis
- Cross-Functional collaboration
- Budget planning
- Project oversight
- Decision making
- Inventory control
- Financial forecasting
- Time management
Licences attained
- B/C1/C/C+E (HGV passed Nov 2024)
- CPC qualified (Passed January2025)
- Digital Tachograph Held
Timeline
Online Driver
Sainsbury,s
11.2024 - Current
Manager
Nando's
06.2012 - 08.2024
Manager
Frankie & Benny's
05.2011 - 05.2012
Manager
Pizza Express
01.2008 - 01.2011
Manager
Wetherspoons
08.1998 - 08.2007
Higher National Diploma - Humanities
Pretoria
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