Samuel Williams
London
Summary
Dedicated professional with a strong background in childcare and customer service. Delivers quality care and support while efficiently managing client inquiries in fast-paced environments. Utilises effective communication and problem-solving skills to foster positive relationships and ensure client safety. Committed to continuous improvement and contributing to organisational success.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Customer Assistant
Gate Line
06.2021 - Current
- Provided excellent customer service while ensuring smooth and safe station operations.
- Ensured passenger safety by managing ticket checks and efficiently addressing customer inquiries to enhance travel experience.
- Operated station facilities and maintained real-time updates on train arrivals and departures.
- Met children's emotional needs and ensured their safety and security according to safeguarding standards.
- Handling important confidential data and safeguarding discreetly and sensitively at all times.
- Working constantly changing daily and hourly shifts and patterns depending on nursery needs.
- Assisting the pre-school and toddlers with their toileting and personal hygiene and safety requirements.
- Developed creative concepts for educational programmes that support preschool and toddler development, fostering early learning.
- Carrying out nappy changing, baby feeding and essential child care for extremely young children.
- Coordinating soft and wet play, outdoor and indoor activities and materials for craft play.
- Organised classroom layouts and activities, maintaining cleanliness to create a conducive learning environment.
- Ensuring all child activities are age appropriate and facilitate the children’s personal development.
- Working within the EYFS frameworks, understanding the requirements of each age group.
Business Administrator
City Doc Pharmacy
01.2020 - 12.2020
- Supported administrative duties, ensuring record accuracy and confidentiality.
- Maintained accurate patient records and coordinated with healthcare providers to support continuity of care.
- Updated patient records accurately to ensure information was current and accessible.
- Communicated effectively with colleagues and patients to foster a collaborative environment.
- Provided exceptional customer service to patients and families during their visits.
- Liaison with colleagues, patients, GPs and other healthcare professionals.
- Managed medication dispensation to ensure compliance and patient safety.
Business Administration Apprentice
City Doc
12.2019 - 12.2020
- Attended regular training to learn best administration techniques, data input and organisational strategies.
- Shadowed qualified Business Administrators to obtain extensive understanding of administration best practices and skills.
- Cultivated strong interpersonal and organisational skills through daily tasks, improving collaboration and workflow.
- Maintained an orderly filing system for documents to ensure efficient access and management. in clear, orderly sequences, aiding ease of use and retrieval.
- Acquired practical skills in medication dispensing, record management, and customer service to enhance operational efficiency.
Business Administration
City Doc
12.2017 - 12.2019
- Customer service.
- Maintained effective communication with team members and patients to foster a supportive environment.
- Liaison with colleagues, patients, GPs and other healthcare professionals.
- Entered patients' information into computer system to maintain accurate records.
- Updated patient records to ensure information remained current and accessible.
- Attention to detail.
- Dispensed medication accurately and efficiently to support patient care.
Education
Ofqual Level 1 in Business Admin Diploma -
City Doc
London01-2019
Ofqual Level 2 in Business Admin Diploma -
City Doc
London01-2019
Skills
- Customer Service Excellence
- Confidentiality
- Safeguarding
- Problem-Solving
- Strong Analytical Abilities
- Time management
- Research Abilities
- Effective communication
- Active listening
- Team collaboration
- Interpersonal Skills
- Critical Thinking
- Conflict resolution
Custom Section
- Functional Skills in Mathematics
- Functional Skills in English
- Functional Skills in ICT
Certification
- Level [Number] [Area of certification]
- [Area of study] certified
- Chartered [Area of certification]
- [Area of certification] certified
Timeline
Customer Assistant
Gate Line
06.2021 - Current
Business Administrator
City Doc Pharmacy
01.2020 - 12.2020
Business Administration Apprentice
City Doc
12.2019 - 12.2020
Business Administration
City Doc
12.2017 - 12.2019
Ofqual Level 1 in Business Admin Diploma -
City Doc
Ofqual Level 2 in Business Admin Diploma -
City Doc