Jonathan Ludena
London,Croydon
Summary
A dedicated sales professional with expertise in point of sale systems and a proven track record of successful up-selling and sales target achievement. Demonstrates strong brand awareness promotion and effective time optimisation, ensuring efficient stock control. Bilingual capabilities enhance communication, while strong empathy and initiative taking facilitate exceptional complaint handling. Committed to leveraging skills for continued growth in the retail industry.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Sales assistant
Sports Direct
London, Croydon
07.2023 - 07.2024
- Assisted team members in achieving sales targets.
- Acquired knowledge about new products to offer guidance to customers.
- Observed trends in consumer behaviour with attention to detail.
- Handled customer queries and complaints to enhance service levels.
- Managed inventory for streamlined store operations.
Steward
Crystal Palace Football Club
London, Croydon
12.2022 - 11.2023
- Executed safety protocols with daily safety checks and emergency drills.
- Observed punctuality diligently, contributing positively to the team's efficiency.
Retail assistant
Primark
London, Croydon
06.2022 - 07.2022
- Delivered excellent customer service by answering queries and providing product information.
- Handled transactions, maintaining accurate till records.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
Education
Bachelor of Arts - International Business with Modern Languages (Italian)
University of Greenwich
London, England 09.2022 - 07.2025
A-Levels/B-Tec -
Coulsdon College
London 09.2020 - 07.2021
GCSEs -
Archbishop Tensions CofE High School
London 09.2015 - 07.2020
Skills
- Point of sale expertise
- Successful up-selling
- Price tagging
- Brand awareness promotion
- Time optimisation
- Sales target achievement
- Bilingual or multilingual
- Stock control
- Complaint handling
- Strong empathy
- Initiative taking
Certification
CMI Level 5 Diploma in Management and Leadership
Languages
English
Native
Spanish
Fluent
Italian
Intermediate
Timeline
Sales assistant
Sports Direct
07.2023 - 07.2024
Steward
Crystal Palace Football Club
12.2022 - 11.2023
Bachelor of Arts - International Business with Modern Languages (Italian)
University of Greenwich
09.2022 - 07.2025
Retail assistant
Primark
06.2022 - 07.2022
A-Levels/B-Tec -
Coulsdon College
09.2020 - 07.2021
GCSEs -
Archbishop Tensions CofE High School
09.2015 - 07.2020