Jonathan Kirk
Stockport,United Kingdom (+44)
Summary
Central figure in SMRS's growth and its education business expansion through cultivating and sustaining client relationships, ensuring high-quality delivery of work, service, and projects.
Accomplished professional with expertise in key account handling and digital marketing expertise.
Showcases strong proficiency in analysing market trends and implementing solution selling, ensuring each sale delivers clear advantages tailored to client requirements.
Driven professional with talent for building and maintaining client relationships. Combines strategic thinking and exceptional communication skills to understand and meet client needs. Capable of fostering growth and delivering outstanding results for clients.
Demonstrated expertise in cultivating strong client relationships and implementing effective customer retention strategies.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
Lead Client Partner
SMRS
Manchester
03.2018 - Current
- Directed client relationships within higher education portfolio, managing annual budgets of £15 million.
- Executed multiple million-pound media campaigns, delivering measurable results for diverse clients.
- Identified income growth opportunities aligned with client objectives and challenges.
- Completed over 25 market and customer insight projects, including Customer Personas and Propensity Modelling.
- Contributed to business growth through new client acquisition and retention strategies.
- Managed a team of eight Client Partners and Client Managers to ensure high performance.
- Cultivated strong partnerships with clients to enhance satisfaction and loyalty.
Client Partner
SMRS
Manchester
07.2010 - 03.2018
- Directed multiple paid media key accounts, serving as primary contact for clients.
- Managed client teams of four to six colleagues per account to ensure effective collaboration.
- Led research and insight projects, delivering actionable findings to clients.
- Cultivated relationships with stakeholders from Marketing Officers to Marketing Directors.
- Contributed significantly to business growth as a key member of business development and pitch team.
- Developed and maintained strong media supplier relationships.
Education
BA (Hons) 2:1 - Humanities
Nottingham Trent University
09.1994 - 06.1997
A-Levels -
Marple Ridge College
Stockport 09.1992 - 07.1994
Skills
- Key account handling
- Digital marketing knowledge
- Market trend analysis
- Solution selling
- Client Relationship Management
- Customer retention strategies
- Client portfolio management
- Results-Driven orientation
Affiliations
- I love sport - arranging and playing football on a weekly basis with friends. In the summer I also like to play tennis at least twice a week. .
- Spending time with my family - walking in the country
- Keeping fit in the gym and other strength exercises at home.
- Gardening and small DIY projects (usually centred around the garden)
Timeline
Lead Client Partner
SMRS
03.2018 - Current
Client Partner
SMRS
07.2010 - 03.2018
BA (Hons) 2:1 - Humanities
Nottingham Trent University
09.1994 - 06.1997
A-Levels -
Marple Ridge College
09.1992 - 07.1994