Grace Amesbury-Clarke
Winterley, Sandbach,Cheshire
Summary
Accomplished professional with expertise in GDPR compliance and a deep understanding of the sales cycle. Demonstrates proficiency in customer database administration and CRM software, coupled with strong product knowledge and key account handling skills. Adept at meeting sales targets through effective upselling and exceptional customer service. Proficient in Microsoft Office Suite, aiming to leverage skills to drive business growth and enhance customer satisfaction.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
5
5
years of professional experience
Work history
Client Services / Account Manager
Acorn Occupational Health
Congleton, Cheshire East
2024.11 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Analysed sales data for identifying opportunities for growth.
- Delivered presentations to potential clients, securing new business partnerships.
- Negotiated contracts to secure profitable deals.
- Established strong rapport with clients through regular communication.
- Streamlined quote preparation process, yielding quicker responses.
- Utilised CRM software for streamlined customer relationship management.
- Managed busy schedule to minimise appointment delays. And also generated schedules for customer satisfaction.
- Coordinated audit processes, ensured regulatory compliance.
- Streamlined payment process, improving customer experience.
- Kept abreast with latest HSE legislation to ensure company compliance.
- Have a portfolio of over 50 personal clients ensuring my own personal sales targets are met per month.
Trainee dental nurse
Synergy Dental Care
Biddulph, Staffordshire
2022.11 - 2024.10
- Worked collaboratively with rest of the dental team to provide high quality care to patients.
- Managed patient appointments for smoother operations.
- Assisted in taking dental radiographs with precision and safety measures taken into account.
- Assisted in creating moulds for orthodontic appliances under dentist supervision, aiding successful treatments outcomes.
- Ensured cleanliness in the dental surgery area by regularly sanitising equipment.
- Handled administrative duties efficiently for streamlined office operations.
- Managed invoices to ensure timely payment processing.
- Managed diary systems to optimise appointment scheduling.
Child support worker
Ruby’s Fund
Congleton, Cheshire East
2022.01 - 2023.05
- Promoted positive behaviour with consistent boundaries and routines.
- Encouraged learning through exploration for intellectual growth.
- Ensured nutritional meals were prepared for children's well-being.
- Interacted with parents to provide updates on child's progress.
- Delivered SEN care to minimise disabling effects of autism and learning disabilities.
- Managed project scope, schedule, status and documentation.
Customer assistant
Home Bargins
Congleton, Cheshire East
2021.01 - 2021.12
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Collaborated efficiently with team members to maintain smooth store operations.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Assisted customers with product selection to ensure satisfaction.
Education
GCSEs - English, Maths, Art
All Hallows Catholic College
Macclesfield, Cheshire EastNVQ Level 3 - Dental Nurse
NVQ
Biddulph, StaffordshireSkills
- Trained in gdpr compliance
- Sales cycle understanding
- Customer database administration
- Product knowledge
- Key account handling
- Microsoft office suite proficiency
- Meeting sales targets
- Customer Service
- Upselling
- CRM Software proficiency
Affiliations
- Nature walks and keeping active.
Timeline
Client Services / Account Manager
Acorn Occupational Health
2024.11 - Current
Trainee dental nurse
Synergy Dental Care
2022.11 - 2024.10
Child support worker
Ruby’s Fund
2022.01 - 2023.05
Customer assistant
Home Bargins
2021.01 - 2021.12
GCSEs - English, Maths, Art
All Hallows Catholic College
NVQ Level 3 - Dental Nurse
NVQ