Johnson Ngo

Viet Cafe

London

03.2023 - Current

Served high volumes of guests in fast-paced service environments with exceptional customer care.
Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Delivered exceptional service by greeting and serving customers in timely, friendly manner.
Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
Advised guests on menu selections, ordering processes and facilities locations, optimising customer comfort.
Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Delivered food and drinks from kitchen to respective tables to meet timely expectations.

Summary