Zara Loughrey

I pride myself as a dedicated and customer‑focused professional with four years’ experience across Banking, Pensions and Savings. I bring a strong track record of delivering excellent customer outcomes, supporting colleagues, and driving continuous improvement. I am highly motivated, adaptable, and confident in fast‑paced environments, with proven strengths in coaching, people development, and leading by example. Through my work in the Customer Engagement Team and involvement in key initiatives such as the Soft Skills Working Group, Trustpilot Working Group, and the Emerging Leadership Programme, I have gained valuable leadership experience—ranging from providing personalised coaching and designing learning materials, to analysing customer journeys and presenting insights to senior leaders. I am passionate about building engaged, high‑performing teams, improving customer experiences, and contributing to a positive, customer‑obsessed culture. Ready to take the next step in my leadership journey, I am committed to supporting colleagues, identifying risks early, enhancing ways of working, and making a meaningful impact in a Team Leader role.