Geraint Foster

Stockport,Cheshire

Summary

Offering strong communication and organisational skills with a background in customer service and support. Knowledgeable about handling sensitive information, problem-solving, and providing excellent client care. Ready to use and develop skills in financial transactions, customer interactions, and teamwork in a receptionist role.

Overview

years of professional experience

years of post-secondary education

Work history

Bank Support Worker

Supportability

, Greater Manchester

10.2023 - Current

Greeting and escorting individuals into the day centre in a warm, friendly and positive manner.
Electronically accessing care plans and recording important information using specialised software (Unique IQ).
Preparing hot and cold drinks throughout the day to ensure that service users stay hydrated.
Actively listening to individual concerns, thus creating a comforting environment.
Use excellent communication and interpersonal skills to engage and interact with individuals in need.
Monitor and document service users behaviours, activities and development, aiding appropriate care plan management.
Plan, prepare and serve meals for many service users, strictly following prescribed dietary orders.
Reporting on service user progress to senior staff, addressing concerns and suggesting appropriate action.
Sending and receiving work-related emails via the use of Outlook.
Making telephone calls to the property or family of service users when necessary to gain or pass on any important information.
Participate in regular team meetings, enhancing the quality of care provided.
Keeping calm and professional at all times when faced with difficult situations where a service user may become physically or verbally aggressive.
Assure that safety measures are met to prevent falls or accidents.
Be proficient in the use of computers to access any online training.
Enhance the well-being of service users by providing emotional and one-to-one support.
Demonstrating a high level of literacy by completing the daily diaries of service users.
Demonstrating a basic level of maths when supporting individuals to work out their finances for the day and buy personal items at the local shop.
Continuously promote best practices in health, safety and security to safeguard service user welfare.
Assist in maintaining a clean environment for improved client health.
Build strong relationships with service users through compassionate care and friendly rapport-building.
Follow instructions given by Team Leaders and Management correctly and promptly.
Maintain detailed records of service users' behaviour changes for the healthcare team's reference.

Acquired Brain Injuries Support Worker

Local Care Force

Stockport, Greater Manchester

10.2019 - 10.2023

Used excellent communication and interpersonal skills to engage and interact with individuals in need.
Built strong service user relationships through compassionate care and friendly rapport-building.
Completed minor administrative duties such as photocopying and adding blank documents to personal files.
Gave service users their personal mail and demonstrated an excellent level of verbal communication when reading it to them in a way that was easy to understand.
Keeping calm and professional in situations where individuals became physically or verbally abusive.
Worked in accordance with deadlines daily to ensure that all important documents were completed by the end of the day/night.
Demonstrated a good level of maths to help individuals budget their personal finances when doing a weekly shop and assisting in medication counts.
Provided companionship during outings, contributing to an active social life for clients.
Followed instructions from Team Leaders and other senior members of staff correctly and promptly.
Assured safety measures were met to prevent falls or accidents.
Participated in regular team meetings, enhancing the quality of care provided.
Enhanced the well-being of service users by providing emotional support and companionship.
Used excellent organisational skills to help service users plan weekly meals, day trips and visits to the shops.
Demonstrated a good level of written communication to clearly pass on important messages to colleagues and senior staff via handwritten messages in a communication book.
Maintained detailed records of service users' behaviour changes for the healthcare team's reference.
Actively listened to individual concerns, thus creating a comforting environment.
Helped achieve independence through guided tasks and activities.
Continuously promoted best practices in health, safety and security to safeguard service user welfare.
Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
Liaised with external and internal professionals to assist in holistic support.
Assisted in maintaining a clean environment for improved service user health.
Greeted visitors to the unit in a warm, friendly and welcoming manner.
Conducted interior and exterior security checks when required.
Contacted the appropriate family members or the husband/wife of service users over the phone to verbally pass on information.