Antonia Norris
Poole,Dorset
Summary
Dedicated professional with a strong foundation in organisational efficiency and customer service, demonstrating reliable punctuality and attention to detail. Skilled in email correspondence, calendar management, and call handling, ensuring discretion and confidentiality at all times. Adept at building rapport and resolving conflicts with a positive outlook, maintaining composure under pressure. Possesses a clean and tidy nature, well-presented appearance, and excellent spelling and grammar skills. Aspires to leverage multitasking ability and medical terminology knowledge to enhance operational effectiveness in dynamic environments.
Compassionate and reliable individual with strong communication and teamwork skills, coupled with background in customer service and caregiving. Proficient in maintaining patient confidentiality and providing emotional support. Eager to make positive impact in [Desired Position] role.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work history
Healthcare support worker
University Hospitals Dorset NHS
Poole, Dorset
06.2020 - Current
- Supported healthcare teams by assisting with daily patient care activities.
- Communicated effectively with patients and families to address concerns and provide information.
- Monitored patients' vital signs and reported any changes to nursing staff promptly.
- Maintained cleanliness and organisation of clinical areas to ensure a safe environment.
- Assisted in the transportation of patients to and from various departments within hospital.
- Documented patient interactions and care procedures accurately in electronic health records.
- Collaborated with multidisciplinary teams to enhance patient care and service delivery.
- Participated in training sessions to improve skills and knowledge in healthcare practices.
- Supported the implementation of care plans tailored to individual patient needs.
- Provided companionship and emotional support to distressed or lonely patients.
- Attended mandatory training courses on regular basis to keep skills updated.
- Enabled better understanding between healthcare team members by acting as a liaison between them.
- Documented patient observations accurately for healthcare team's reference.
- Communicated sensitively with patients whilst respecting privacy and dignity at all times.
- Maintained strict confidentiality of information regarding patients.
- Used outstanding communication and interpersonal skills to build positive relationships with patients for exceptional satisfaction ratings.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Optimised patient satisfaction through compassionate, considered care and communication.
Mental health support worker
NHS England
Bournemouth, Dorset
05.2018 - 06.2020
- Provided compassionate support to individuals experiencing mental health challenges.
- Facilitated group discussions to encourage open communication and peer support.
- Assisted clients in developing coping strategies to manage their emotional wellbeing.
- Collaborated with multidisciplinary teams to create comprehensive care plans.
- Monitored client progress and reported significant changes to healthcare professionals.
- Delivered crisis intervention techniques to ensure safety during high-stress situations.
- Maintained accurate documentation of client interactions and treatment outcomes.
Assistant manager and recruitment officer
Eleanor nursing and social care
Poole, Dorset
03.2011 - 06.2015
- Led recruitment initiatives by developing job descriptions and identifying suitable candidates for various positions.
- Collaborated with management to streamline hiring processes and enhance overall organisational efficiency.
- Conducted interviews and assessed candidate qualifications to ensure alignment with company values and objectives.
- Coordinated onboarding programmes for new hires, providing necessary training and resources for successful integration.
- Analysed recruitment metrics to identify trends and make data-driven decisions for future hiring strategies.
- Delegated tasks to team members efficiently improving overall productivity.
- Handled customer complaints effectively, restoring trust in our brand.
Education
NVQ Level 3 - Child care and Education
Bournemouth and Poole College
Bournemouth, England 01.2000 - 06.2001
Skills
- Good judgement
- Reliable punctuality
- Organisational efficiency
- Patience and composure
- Email correspondence
- Discretion and confidentiality
- Positive outlook
- Customer Service
- Calm under pressure
- Attention to Detail
- Data Entry
- Conflict Resolution
- Medical terminology
- Multitasking ability
- Calendar management
- Call handling
- Clean and tidy nature
- Well-presented
- Spelling and grammar
- Rapport building
Affiliations
- Celebrating pride events particularly trans pride and community meet-ups
- Advocating for trans rights and visibility
- Unique fashion and researching smaller designer labels
- Theatre, movies and stand up comedy
Timeline
Healthcare support worker
University Hospitals Dorset NHS
06.2020 - Current
Mental health support worker
NHS England
05.2018 - 06.2020
Assistant manager and recruitment officer
Eleanor nursing and social care
03.2011 - 06.2015
NVQ Level 3 - Child care and Education
Bournemouth and Poole College
01.2000 - 06.2001