Summary
Overview
Work history
Skills
References
Timeline
Generic

LEANNE PALMER

Derby,Derbyshire

Summary

Healthcare professional with expertise in NHS Pathways and NHS 111 services, proficient in call prioritization. Skilled in referral processes and client-focused communication, ensuring effective patient assessments with cultural sensitivity. Committed to enhancing healthcare policies to improve patient outcomes through development.

Overview

15
15
years of professional experience

Work history

NHS Health Advisor/Coach

DHU Healthcare
Derby
09.2023 - Current
  • Trained new starters in call centre protocols for efficient call handling.
  • Coached staff through NHS Pathways for effective patient assessment.
  • Audited calls along with new starters to ensure compliance and quality.
  • Conducted ongoing training sessions to reinforce skills and knowledge.
  • Assessed patient symptoms using NHS Pathways for accurate diagnoses.
  • Coordinated ambulance dispatch for critical cases, ensuring rapid response.
  • Managed crisis situations, prioritising safety and security of all parties.
  • Liaised between patients and healthcare professionals to enhance communication processes.
  • Facilitated efficient resource allocation by distinguishing urgent from non-urgent cases.
  • Handled sensitive information ethically, maintaining confidentiality of patient records.
  • Completed necessary paperwork post-call to sustain operational efficiency.

Sales Assistant

Birds Confectionary
Derby, Derbyshire
03.2014 - 08.2023
  • Ensured cleanliness and safety of workplace while serving customers effectively.
  • Processed phone orders and managed cash and card payments during peak times.
  • Restocked shelves with fresh cakes, bread, and savouries to enhance customer choices.
  • Prepared food items and handled customer enquiries to maintain satisfaction levels.
  • Promoted special offers through strategic upselling techniques to increase sales.
  • Completed closing tasks, including window cleaning, floor maintenance, securing shop, and cashing up tills.
  • Organised deliveries efficiently within tight deadlines to maintain stock levels.
  • Fostered positive customer relationships by delivering friendly and attentive service.

Beauty Therapist

Bella Me Beauty
Derby, Derbyshire
07.2011 - 09.2012
  • Performing all level 2 treatments on clients, making appointments in store and over the phone, cleaning the shop, taking stock checks, building clients confidence by carrying out personal transformations, manning the reception and dealing with customer queries.
  • Grew client base by building maintaining relationships with clients.
  • Developed cleaning schedules and organisational systems for treatment and sales areas.
  • Uploaded consultation forms and related documents onto computer system.
  • Boosted sales by providing exceptional service and maintaining positive, energetic attitude.
  • Communicated with clients between treatments to deliver consistent customer service.
  • Carried out treatments and client correspondence in line with salon best practices.

Waitress

Nags Head
Derby
01.2011 - 02.2012
  • Memorising customers' orders, setting up the dining area, communicating well with the customers, booking tables in over the phone.
  • Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
  • Seated guests quickly and coordinated timely service to minimise table wait times.
  • Processed cash, credit card and voucher payments using POS terminals.
  • Upholding high standard of cleanliness in all work areas to comply with health and safety regulations.
  • Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
  • Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.

Sales Assistant

Love Film
Nottingham
02.2010 - 01.2011
  • Creating, maintaining and entering customer information into databases, use computers for various applications, such as database management, or word processing
  • Answering the telephone and providing the callers with information, taking messages or transferring calls to the appropriate individuals
  • Approaching protentional customers and signing them up to the film package the company was promoting, handling computers and setting up and packing away the pop up shops in various locations around the country.
  • Cold-called prospective customers to build relationships.
  • Generated sales by prospecting leads, cold calling and closing deals.
  • Negotiated and closed deals with minimal required support from sales and finance managers.

Skills

  • NHS Pathways proficiency
  • Prioritisation of calls
  • Crisis management skills
  • NHS 111 services
  • Referral processes
  • Client-focused methodology
  • Knowledge of healthcare policies
  • Assessment of patients
  • Cultural sensitivity
  • Effective communication

References

References available upon request.

Timeline

NHS Health Advisor/Coach

DHU Healthcare
09.2023 - Current

Sales Assistant

Birds Confectionary
03.2014 - 08.2023

Beauty Therapist

Bella Me Beauty
07.2011 - 09.2012

Waitress

Nags Head
01.2011 - 02.2012

Sales Assistant

Love Film
02.2010 - 01.2011

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LEANNE PALMER