Joe Massey
Dorchester,Dorset
Summary
Industrious and enthusiastic Team Manager with extensive experience in a variety of leadership roles within the Partnership. A highly adaptable and self-motivated leader with the proven ability to deliver consistent results and quality service.
Excels at building motivated teams, leading by example and creating a strong work ethos and positive culture. A pragmatic problem solver with excellent communication skills. Strong track record of implementing change.
Overview
20
20
years of professional experience
Work history
Team Manager
Waitrose & Partners
Dorchester, Dorset
03.2019 - Current
- Initially accountable For Ecommerce (2019-2021). Delivered consistently excellent on shelf availability and on time deliveries for customers, whilst ensuring a strong culture of compliance.
- More than doubled the Ecommerce operation during the Pandemic, demonstrating my ability to make key recruitment decisions and implement a strategy at speed.
- Team Manager Nights (2021-2023). Initially building strong team environment using effective leadership skills to drive performance and result whilst growing the team through effective recruitment and planning.
- Developed and utilised strong team culture to deliver significant change in the structure and planning of the night operation, leading to increased efficiency and performance.
- 2023-present. Led the team through significant change to the Branch operation as Retail Manager and Simpler Shops Lead, whilst maintaining strong business results.
- Recently returned to the Branch and played a key role in supporting the Branch Manager in stabilising the Branch after a challenging period, and now demonstrating improved success in all key metrics.
- 2023-present. Out of Hours Forum Chair. Support an elected democratic group in forming an agenda and then leading meetings facilitating constructive discussion and debate.
Deputy Branch Manager (secondment)
Waitrose & Partners
Gillingham, Dorset
08.2024 - 01.2025
- Supported the region by working alongside Dorchester Branch Manager in creating plan to support improved metrics and culture in the Branch, whilst effectively balancing responsibilities across both Branches.
- Implemented and delivered robust strategy that delivered challenging pay targets through peak trade, ensuring Gillingham played its part in driving profitability at this key time.
- Effectively supporting the Branch Manager in leading a complex Branch, receiving positive feedback from stakeholders.
Team Manager
Waitrose & Partners
Gillingham, Dorset
02.2016 - 03.2019
- 2016 Section Manager Customer Services.
- 2016-2018 Section Manager Operations.
- 2018-2019 Team Manager Accountable for the Retail Bolt On.
Section Manager
Waitrose & Partners
Dorchester, Dorset
01.2013 - 03.2016
- Led and developed the team to deliver excellent customer and Partner experience.
- Worked together with the Leadership team to create a safe and compliant environment whilst being able to drive profit and implement change as required.
- Helped create an environment that empowered and developed partners in the team through coaching and positive role modelling.
- Responsible for operational activity in absence of Unity Manager.
Assistant Section Manager
Waitrose & Partners
Dorchester, Dorset
03.2010 - 01.2013
- 2010-2011 Assistant Section Manager Fresh Foods
- 2011-2013 Assistant Section Manager Customer Services
Team Leader
Waitrose & Partners
Dorchester, Dorset
07.2008 - 03.2010
- Provided leadership and direction for Partners, supervising activities to drive productivity and efficiency.
- Support management in day to day running of the branch.
Supermarket Assistant
Waitrose & Partners
Dorchester, Dorset
10.2005 - 07.2008
Education
A-Levels - History
The Thomas Hardye School
Dorchester 09.2003 - 07.2005
A-Levels - Law
The Thomas Hardye School
Dorchester 09.2003 - 07.2005
A-Levels - General Studies
The Thomas Hardye School
Dorchester 09.2003 - 07.2005
A-Levels - English Literature
The Thomas Hardye School
Dorchester 09.2003 - 07.2005
GCSEs - 10 including Mathematics and English
The Thomas Hardye School
DorchesterPersonal Alcohol Licence -
Dorset Council
03.2022 -
Skills
- Team leadership
- Strategic problem-solving
- Commercial awareness
- Change management
- Democratic leadership
Timeline
Deputy Branch Manager (secondment)
Waitrose & Partners
08.2024 - 01.2025
Personal Alcohol Licence -
Dorset Council
03.2022 -
Team Manager
Waitrose & Partners
03.2019 - Current
Team Manager
Waitrose & Partners
02.2016 - 03.2019
Section Manager
Waitrose & Partners
01.2013 - 03.2016
Assistant Section Manager
Waitrose & Partners
03.2010 - 01.2013
Team Leader
Waitrose & Partners
07.2008 - 03.2010
Supermarket Assistant
Waitrose & Partners
10.2005 - 07.2008
A-Levels - History
The Thomas Hardye School
09.2003 - 07.2005
A-Levels - Law
The Thomas Hardye School
09.2003 - 07.2005
A-Levels - General Studies
The Thomas Hardye School
09.2003 - 07.2005
A-Levels - English Literature
The Thomas Hardye School
09.2003 - 07.2005
GCSEs - 10 including Mathematics and English
The Thomas Hardye School
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