Georgina Prendergast

• Cultivated a strong rapport with team members, fostering a cohesive and collaborative workplace environment.
• Conducted performance evaluations to identify areas of improvement.
• Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.
• Prioritised workload effectively, resulting in timely completion of tasks.
• Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.
• Fostered a positive work environment through effective communication and conflict resolution tactics.
• PSR Stock ordering

• Management/staff collaboration

• Staff feedback and PDP for succession and training

needs

• Commercial planning/stock management/ planograms/PLP

• Visual displays

• Ad hoc areas for development to enhance customer service

• Coaching my team that provides an exceptional store environment and customer service experience while optimizing sales.

• Recruitment/ inductions

• Boosted morale by recognising and rewarding exceptional work.
• Delegated responsibilities efficiently amongst team members.
• Addressed customer complaints promptly, ensuring customer satisfaction and retention.
• Monitored health and safety measures for guaranteed compliance.
• Designed and implemented training to further develop staff based on business goals.
• Developed empowering employee culture focused on equipping staff to independently meet customer needs.
• Devised staff succession plans to enable professional development.

• Ensured smooth business travel arrangements for senior management.
• Maintained confidentiality of documents, ensured secure handling of sensitive information.
• Prepared reports and presentations for board meetings, streamlined decision-making process.
• Provided personal assistance to CEO whilst travelling overseas on business trips.
• Filed documents systematically which increased ease of access when needed.
• Organised meetings, improved communication within the team.
• Took minutes during meetings with accuracy and precision, facilitated follow-up actions efficiently.
• Managed correspondence, reduced response time by ensuring timely replies.
• Handled purchasing tasks for office supplies, optimised resource utilisation.
• Liaised with Reps and doctors for effective relationship management.
• Scheduled appointments and conference calls.
• Updated company database regularly to maintain accurate records.
• Updated Sister of the ward diaries with daily appointments, set reminders, and added key details.
• Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
• Maintained updated spreadsheets with metrics for tracking and reporting.
• Handled basic clerical needs to help staff focus on more pressing matters.
• Operated multi-line phone systems, handling high volume of calls daily.
• ESR responsibilities.
• Proactively highlighting deadlines and chasing responses on behalf of the Ward Manager.
• Help with planning and preparing for JAG accreditation. Assist Ward Manager in roster and annual leave management.
• Assist Ward Manager in sickness and absence management.
• Booking board rooms for meetings and interviews.
• Create adverse incident reports from Datix LERN forms.
• Log maintenance issues.
• Assist in booking staff training forms to office standards and corrected colleagues' work.
• Facilitated internal communications with clear and concise memos and bulletins.
• Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
• Collaborated with different hospitals of the same department to maintain positive rapport and smooth workflow.

• Established key performance indicators to monitor progress.
• Managed inventory levels to prevent stock shortages.
• Allocated resources, optimising department efficiency.
• Media outlets liaised with to promote brand awareness.
• Organised department tasks for increased productivity.
• Conducted team meetings to improve internal communication.
• Fostered positive work environment, enhancing team cohesion.
• Developed department goals aligned with company vision.
• Improved staff morale by implementing regular feedback sessions.
• Handled customer complaints for improved satisfaction rates.
• Set daily priorities and communicated targets, motivating teams to achieve them.
• Delegated tasks and reacted to changing workloads to maintain efficient operations.
• Rotated merchandise and displays to feature new products and promotions.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Evaluated sales trends and identified growth areas to increase profits.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Led by example delivering first-class customer care during till, fitting room and sales floor service.
• Championed adherence to operational best practices and company policies.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Monitored health and safety measures for guaranteed compliance.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.

• Streamlined operational procedures, resulting in improved efficiency and productivity.
• Led a team of generalists, driving a customer-focused approach.
• Coordinated seasonal displays to maximise sales opportunities during peak periods.
• Ensured compliance with company policies and legal regulations in all merchandising efforts.
• Developed creative and innovative visual merchandising solutions to support sales growth.
• Analysed sales reports against conversion KPIs and key input metrics to inform merchandising strategies.
• Utilised visual merchandising principles to create compelling window displays.
• Fostered positive relationships with vendors for beneficial negotiations and partnerships.
• Analysed sales trends to improve product availability and enhance profits.
• Facilitated inventory flow management to reduce backstock.
• Responsible for the overall appearance and presentation of seasonal merchandising strategies through brand guide planning, mapping, and execution.
• Leveraged visual merchandising filters to create sell down strategies and impact decision making.
• Maintained and updated floor plan and fixture block leveraging the digital brand guide and fixture database.
• Responsible for all merchandise flow activities, including leading teams in processing and replenishment.
• Responsible for the merchandise flow standards, assessments, inventory, and backroom organization.
• Responsible for talent life cycle of direct reports, including recruitment, hiring, onboarding, training, development, performance management, terminations, and succession planning.

• Boosted team morale through effective communication and feedback systems.
• Enforced company policies for a safe and productive work environment.
• Achieved higher productivity with rigorous time management strategies.
• Facilitated staff meetings, leading to improved collaboration.
• Provided guidance to junior staff, fostering professional growth and development.
• Conducted performance evaluations, enhancing individual employee development.
• Addressed customer complaints promptly, improving customer satisfaction levels.
• Assisted in budget management to control costs effectively.
• Supervised team members for optimal task completion.
• Implemented effective staff training programmes for improved performance.
• Collaborated with the manager to achieve organisational goals.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
• Recruited and trained driven, dedicated team members, reducing staff turnover.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Monitored health and safety measures for guaranteed compliance.
• Led and managed administrative staff to maintain smooth daily operations.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.
• Improved customer satisfaction through building strong relationships with key customers.
• Communicated effectively with other departments, facilitating seamless coordination on product launches or campaigns.
• Responsible for protecting profit, ensuring the team are engaging with customers to deter theft through service.
• Make commercial decisions daily with product whilst ensuring sales the sales floor is maintained to high visual standards.
• Reporting maintenance issues and be responsible for team training on fire, health and safety procedures. ❖ Keep costs to a minimum whilst maintaining the brand.
• Liaising with buyers to determine missing market for area.
• Area Meetings.
• Conduct daily walkthroughs to identify opportunities to increase sales/Sale markdown Prep/Implement layouts/window displays by adhering to company guidelines.
• Ensure the team are deployed effectively to increase conversion and ATV by upselling and cross selling/Deploy staff effectively to meet customer demand and to achieve workload.
• Support the store manager in recruitment, inductions, and training/ payroll
• Ensure replenishment is actioned to maintain sales floor densities and size availability.
• Opening and closing the store/Holding the store.