Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
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Lee Harrison

Lee Harrison

Burslem,Stoke on Trent

Summary

Personal Statement Having found my passion for managing people and talent I wish to continue this journey, I am seeking a new challenge, to borden my current skills in this field, I am a bright contentious person, I am also approachable and know how to drive a team to achieve targets whilst encouraging self motivation. Dedicated Team Manager bringing 10 years of experience to logistics team leadership. Motivating staff through positive mentoring and leading by example to provide outstanding levels of service in line with KPI targets.

Overview

18
18
years of professional experience

Work history

Customer support team manager

DPD UK
Stoke on Trent
04.2014 - Current
  • Managing a team of 15 account managers day to day
  • Ensuring targets and KPIS are met
  • Working with the team on monthly and quarterly reviews
  • Overseeing the recruitment for the department
  • Absence management and disciplinary management
  • Boosting moral, encouraging self development and progressions planning
  • Ensuring I am available for my team daily
  • Supporting on high level escalation calls to find a final resolution for customers
  • Working to tight dead lines
  • Reporting on key KPIS within the team
  • Euro seal:

Marketing Assistant

12.2013 - 03.2014
  • Making and receiving phone calls
  • Dealing with customer complaints
  • Booking Customer Appointments
  • Keeping an up-to-date diary of customer appointments and following them through to the end result
  • Dealing with the general public
  • Updating computer systems with relevant information based on customer information

Senior Care Assistant

The Maples Ltd
Stoke on Trent
01.2011 - 11.2013
  • Giving personal care to the elderly and mentally infirm
  • Dealing with relatives queries, questions and complaints
  • Using the computer system to write reports and input data
  • Overseeing a team of 10 care workers
  • Making and receiving phone calls to families, doctors and social workers
  • Handing out medication and imputing data into the medication system

Sales Assistant

Argos
Burton upon Trent
01.2008 - 12.2010
  • Answering the phone
  • Dealing with customer complaints
  • Using the computer system to check stock, arrange stock and order stock
  • Handling cash
  • Dealing with the general public
  • Stock rotation

Sales Assistant

Prowler Inc, City Centre
Birmingham
03.2006 - 12.2007
  • Answering the phone
  • Dealing with customer complaints
  • Using the computer system to check stock, arrange stock and order stock
  • Stock ordering
  • Data entry
  • Invoice entry and handling

Education

C) City and Guilds Level 1 in Adult Numeracy City and Guilds Level 2 in Adult Literacy NOCN LEVEL 2 in -

Stoke on Trent College

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Longton High School

Skills

  • Strategic problem-solving
  • Team leadership
  • Coaching and mentoring
  • Training and development expertise
  • Exceptional communicator
  • Microsoft adept
  • Proficient multitasker
  • Key accounts and territory management
  • Commercial improvement planning
  • Customer rapport
  • Fiscal health management
  • Workforce development
  • Commercial awareness
  • Conflict resolution
  • Coaching leadership

Interests

Hobbies and Interests , Outside of work I love to socialise with my friends, and also making new ones. I also love to go swimming and have a fond passion of cooking, as well as DIY.

Languages

English
Native

Timeline

Customer support team manager

DPD UK
04.2014 - Current

Marketing Assistant

12.2013 - 03.2014

Senior Care Assistant

The Maples Ltd
01.2011 - 11.2013

Sales Assistant

Argos
01.2008 - 12.2010

Sales Assistant

Prowler Inc, City Centre
03.2006 - 12.2007

C) City and Guilds Level 1 in Adult Numeracy City and Guilds Level 2 in Adult Literacy NOCN LEVEL 2 in -

Stoke on Trent College

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Longton High School

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Lee Harrison