Joe Kent
Aylesbury,Buckinghamshire
Summary
A highly skilled professional with expertise in communication mastery, customer service, and conflict resolution. Demonstrates proficiency in managing employee schedules and effectively dealing with complaints. Known for being IT smart and using initiative to problem solve, ensuring smooth operations and enhanced customer satisfaction. Committed to leveraging skills to drive organisational success and foster a positive work environment.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Senior Lettings Officer
Active in the Community
Aylesbury, Buckinghamshire
08.2022 - 02.2025
- Facilitated communication for Lettings Officers to clarify their questions and schedule.
- Ensured safety by routinely patrolling and conducting security checks.
- Facilitated clear communication between schools and customers to enhance service experience.
- Collaborated with colleagues for effective teamwork.
- Delivered top-notch service to visitors, enhancing their experience at the venue.
- Assisted during special events and large-scale operations ensuring smooth running of activities.
- Created site guides to ensure that customers and letting officers had all the relevant information that was required.
Front of house team member
FitLife Gym
Haddenham, Buckinghamshire
09.2017 - 08.2019
- Greeted guests warmly upon arrival, fostering a friendly environment.
- Maintained high standards of customer service during peak times, ensuring guest satisfaction.
- Handled complaints effectively, enhancing customer experience and loyalty.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Conducted gym tours to educate customers on equipment usage.
Garden worker
Spring Gardens
Grendon Underwood, Buckinghamshire
02.2017 - 07.2017
- Mowed lawns regularly, ensuring neat and tidy appearance for customer satisfaction.
- Mowed lawns regularly, ensuring neat and tidy appearance for customer satisfaction.
- Communicated with customers to understand their gardening preferences and desired results.
- Performed gardening tasks independently while following the Head Gardener's instructions.
- Operated variety of ride-on garden power tools and hand-held equipment including lawnmowers and leaf blowers.
Education
College Certificate - Sport & Physical Activity
Buckinghamshire College Group
Aylesbury, Buckinghamshire 09.2017 - 06.2019
GCSEs -
Waddesdon Church of England School
Waddesdon, Buckinghamshire 09.2012 - 07.2017
Skills
- Communication mastery
- Customer service
- Managing other employees schedule
- Dealing with complaints
- IT smart
- using initiative to problem solve
- Conflict resolution
Affiliations
- Sport in general including football, golf and Formula 1
Timeline
Senior Lettings Officer
Active in the Community
08.2022 - 02.2025
College Certificate - Sport & Physical Activity
Buckinghamshire College Group
09.2017 - 06.2019
Front of house team member
FitLife Gym
09.2017 - 08.2019
Garden worker
Spring Gardens
02.2017 - 07.2017
GCSEs -
Waddesdon Church of England School
09.2012 - 07.2017