Khubaib Ali

• Starting March 2021, I was given the role of Executive Officer for the DWP in Coventry. My role is vital to the department as I help individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress. As my role is customer focused, I must approach each claimant with the highest level of service and assist people with upmost compassion and empathy in difficult situations. To help people reach their desired goals, I work closely with them to coach, mentor and in some cases discipline where needed. I manage my own case load, respond to any issues that may arise and ensure that results are measured against the highest standards that DWP have in practice. As Executive officer, it is vital that I remain current with educational and work trends to determine who would benefit from these opportunities and act accordingly. I also must stay updated with any technical and professional knowledge by attending educational workshops, joining professional associations, building networks with fellow professionals and reviewing of industry prospects.

In 2018 i started Working in Counter Fraud, Compliance and Debt (CFCD) i had a vital role in the Department, protecting the public purse by identifying, correcting and preventing Fraud and Error and collecting Debt, supporting our most vulnerable customers.

Our teams used judgement and skills to investigate and intervene where fraud or error is suspected. Using intelligence and data, we manage debt, conduct identity interviews and enable the allocation of National Insurance Numbers.

We design robust DWP processes that reduce risk and deter fraud and error, to deliver a service which focusses on doing the right thing for our customers. Making timely decisions, based on customer needs, avoiding the build-up of debt, making sure our customers are referred to appropriate help and support.