Jodie Stowers
Consett,Co. Durham
Summary
CeMAP-qualified professional with expertise in financial services software, stakeholder management, and process improvement. Demonstrates strong attention to detail and decision-making capabilities, with a solid understanding of anti-money laundering regulations and FCA guidelines. Skilled in aligning operations with compliance standards while driving efficiency and enhancing workflows.
Overview
13
13
years of professional experience
Work history
Adviser Servicing Technician
Quilter Financial Planning Ltd
Remote Worker
02.2023 - 05.2025
- Responsible for undertaking quality checks on all new adviser appointments into the Quilter network, ensuring high risk areas have been completed to a satisfactory standard
- Support project initiatives - attend stakeholder meetings demonstrating knowledge and expertise of current processes to a wide audience
- Facilitate the transferring of client/policies between advisers, ensuring payments are reallocated accordingly and correct documentation is obtained
- Data Import into XPLAN/Commpay - provide guidance to new businesses joining our network on data migration methods, liaising with IRESS when necessary to ensure a smooth import
- Investigate complex adviser enquiries which have been escalated, analysing the root-cause and carrying out any remedial work
Operations Executive
The Mortgage Brokerage (UK) Ltd
02.2022 - 01.2023
- Responsible for tracking all mortgage and protection cases from application to offer to completion, chasing lenders/solicitors where necessary
- Package documents to suit lender requirements
- Assess client documentation for legitimacy, escalating any concerns to the financial adviser
- Submitting AIP's/mortgage applications for various types of mortgages including - residential, buy-to-let, debt consolidation
- Building a strong customer rapport to gain confidence within our business
- Upload cases to XPLAN ensuring 'first time right' is achieved
Agencies and Novation Administrator
Quilter Financial Planning Ltd
09.2018 - 01.2022
- Responsible for issuing the novation of business with product providers once all legal documentation has been obtained, adhering to FCA regulatory requirements
- Frequent liaison with product providers, ensuing business/servicing/liability have been transferred to the correct legal entity
- Proactively progress each individual novation case by engaging with product providers via telephone/email – provide weekly updates on progression to advisers
- Submit necessary product provider forms with accuracy which comply with the regulator
- Ordering agency codes ensuring codes are setup under the correct terms
- Processing Adviser Appointments/AR & Role Transfers in line with FCA Regulatory requirements
Administrator
Engica Technology Systems International Ltd.
01.2012 - 12.2018
Education
Certificate in Mortgage Advice and Practice -
LIBF
BA (Hons) - Business Management with Human Resources
NCL
5+ GSCEs grade A – C inc. Maths and English - undefined
Stanley School of Technology
Skills
- CeMAP qualified
- Attention to detail
- Financial services software
- Decision-Making capabilities
- Anti-Money laundering regulations familiarity
- Knowledge of FCA regulations
- Stakeholder management
- Process Improvement
Affiliations
- Running, weight training, paddle boarding, yoga - anything that's challenging!
References
References available upon request.
Timeline
Adviser Servicing Technician
Quilter Financial Planning Ltd
02.2023 - 05.2025
Operations Executive
The Mortgage Brokerage (UK) Ltd
02.2022 - 01.2023
Agencies and Novation Administrator
Quilter Financial Planning Ltd
09.2018 - 01.2022
Administrator
Engica Technology Systems International Ltd.
01.2012 - 12.2018
BA (Hons) - Business Management with Human Resources
NCL
5+ GSCEs grade A – C inc. Maths and English - undefined
Stanley School of Technology
Certificate in Mortgage Advice and Practice -
LIBF
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