Hannah Williamson
Carlisle,Cumbria
Summary
Highly skilled mortgage professional with extensive expertise in UK mortgage regulation, mortgage sales, and credit risk management. CeMAP qualified with a proven track record in customer relations, documentation and reporting, and complaint resolution.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Upbeat trainer accomplished in developing and delivering engaging training programmes. Works with diverse learners to support comprehension and skill development. Provides helpful feedback to improve performance and meet learning objectives.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Inspiration to the team through a motivating attitude, resulting in boosted morale.
Overview
10
10
years of professional experience
Work History
Mortgage and protection adviser
The Cumberland
Carlisle, Cumbria
03.2020 - Current
- Provided exceptional level of customer service at all stages of mortgage loan process.
- Secured affordable, cost-effective mortgage options tailored to customer needs to drive satisfaction and delivering lending target.
- Provided additional advice and guidance on buildings cover and life insurance.
- Provided ongoing support post-completion, fostering long-term client relationships.
- Consistently exceeding lending targets without compromising on quality of service delivered.
- Facilitated smooth property transactions by liaising with solicitors and estate agents when required.
- Boosted customer satisfaction with problem-solving techniques, being able to view the bigger picture.
- Established efficient communication channels, improving interdepartmental collaboration.
Customer service advisor
The Cumberland
Carlisle, Cumbria
01.2019 - 03.2020
- Offered detailed advice on product and service benefits.
- Established positive relationships with customers by going extra mile to build rapport.
- Recorded and processed customer data accurately.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Counter assistant
The Cumberland
Carlisle, Cumbria
01.2018 - 01.2019
- Maintained excellent customer satisfaction by providing professional, courteous customer service.
- Operated a till with proficiency during high-volume times, reducing customer queues.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
Customer service apprentice
Tailored heating
Carlisle, Cumbria
08.2015 - 01.2018
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
Education
CeMAP
LiBF
Carlisle GCSEs -
William Howard School
BramptonSkills
- Personalised customer experience
- Effective trainer
- Team motivator and inspiration
- UK mortgage regulation
- Mortgage sales
- CeMAP qualified
- Credit risk management
- Documentation and reporting
- Complaint resolution
- High emotional intelligence
Timeline
Mortgage and protection adviser
The Cumberland
03.2020 - Current
Customer service advisor
The Cumberland
01.2019 - 03.2020
Counter assistant
The Cumberland
01.2018 - 01.2019
Customer service apprentice
Tailored heating
08.2015 - 01.2018
CeMAP
LiBF
GCSEs -
William Howard School
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