Joanne Weetman
solihull,United Kingdom
Summary
Dedicated professional with strong customer service and communication skills, adept at managing multiple tasks efficiently. Demonstrates exceptional organisational skills and administrative proficiency, ensuring smooth operations.
Friendly and approachable, known for excellent communication and interpersonal skills, combined with keen ability to manage time and tasks efficiently. Demonstrates strong problem-solving abilities and adaptability in fast-paced environments. Ready to contribute to creating welcoming and organised atmosphere in the work place.
Overview
6
6
years of professional experience
Work history
Front of house team member
LSH Mercedes Bens Aftersales
Solihull, west midland
05.2023 - Current
- Monitored guest satisfaction and resolved issues efficiently.
- Assisted with managing front desk operations for reservations and walk-ins.
- Supported team in maintaining quality service standards.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Collaborated across team to achieve productivity and efficiency.
- Operated POS systems effectively, accurately processing numerous customer bill payments.
- Practiced healthy and safety measures to comply with regulations.
- Enhanced guest experience with a friendly and helpful attitude.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
Assistant manager
Crew Clothing
Solihull, West Midlands
01.2020 - 04.2023
- Delegated tasks to team members efficiently improving overall productivity.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Provided support to manager during audits, ensuring accurate reports.
- Fostered a positive work environment through effective leadership and team-building activities.
- Minimised inventory loss for improved profit margins.
- Monitored sales performance regularly adjusting strategies as required.
- Handled customer complaints effectively, restoring trust in our brand.
- Assisted in recruitment process to build an effective workforce.
- Led and managed administrative staff to maintain smooth daily operations.
- Controlled resources by department or project and tracked use in [Software].
Education
GCSEs -
Windsor High School
Halesowen, DudleyA-Levels -
Halesowen College
HalesowenNVQ Level 3 - Retail Management
-
Skills
- Customer service
- Communication skills
- Organizational skills
- Multitasking ability
- Administrative proficiency
Timeline
Front of house team member
LSH Mercedes Bens Aftersales
05.2023 - Current
Assistant manager
Crew Clothing
01.2020 - 04.2023
GCSEs -
Windsor High School
A-Levels -
Halesowen College
NVQ Level 3 - Retail Management
-