Joanne Skeates
WARMINSTER,Wiltshire
Summary
Experienced Sales Administrator with expertise in customer service systems, and ERP systems knowledge. Demonstrates proficiency in CRM, lead generation, and relationship management to enhance client relations and drive sales strategy. Skilled in order processing, payment processing, and Salesforce CRM to optimise sales order processing and customer support. Adept at staff mentoring and effective communication to foster a collaborative work environment. Career goals include leveraging skills in telephone skills and client relations to advance within a dynamic organisation.
Overview
1
1
year of post-secondary education
31
31
years of professional experience
Work history
Senior Sales administrator
Wilton Carpets Ltd
Salisbury/ Wilton, Wiltshire
2006.09 - Current
- Managed daily administrative tasks to support the sales team's performance.
- Prepared and distributed customer quotes within target timeframes.
- Enhanced customer satisfaction by resolving queries in a timely manner.
- Resolved customer queries using in-depth product and service knowledge.
- Responded to inbound customer email, telephone and social media enquiries promptly.
- Improved client relationships with proactive communication and follow-ups.
- Tracked orders and deliveries, providing customers with timely updates about their purchases.
- Oversaw inventory management, ensuring optimal stock levels at all times.
Retail Transfer Out Administrator
Capita Pensions
Salisbury, Wiltshire
2006.05 - 2006.09
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Processed customer requests to transfer their pension from Capita to another provider.
Sales Administrator Europe and Asia
LOGIC Devices In.
Warminster, Wiltshire
1996.01 - 2006.05
- Sales Administrator for American Semiconductor Company.
- Managed relationships with direct distributors in Europe and Asia to enhance collaboration and support.
- Liaised with US parent company on order entry and enquiries to ensure seamless processing.
- Send out Technical Data information requested through promotional editorials.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Distributed technical data information through various promotional editorials.
- Completed duties to deliver on targets with accuracy and efficiency.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Education
NVQ Level 2 - Customer Service
OCR Oxford and Cambridge and RSA
2018.02 - 2018.07
NVQ Level 2 - Team leading
OCR. Oxford and Cambridge and RSA
2018.08 - 2018.10
C.S.E Grade 3 - English Language and Literature
Durrington Comprehensive
Durrington, WiltshireC.S.E Grade 3 - Design Studies, Rural Studies
Durrington Comprehensive
Durrington, WiltshireC.S.E Grade 5 - Physics
Durrington Comprehensive
Durrington, WiltshireSkills
- Customer service systems
- Sales analytics
- Order processing
- CRM proficiency
- Lead generation
- Staff mentoring
- Relationship management
- Customer support
- Sales strategy
- Payment Processing
- Salesforce CRM
- Effective communication
- Sales order processing
- Client relations
- Telephone skills
Affiliations
- I enjoy making products using pipecleaners. I have a craft stall where i attend Fetes and craft fairs through out the year.
- Enjoy watching motorcycle racing, eg Motogp, BSB and WSB. Attend race meetings from time to time.
Timeline
NVQ Level 2 - Team leading
OCR. Oxford and Cambridge and RSA
2018.08 - 2018.10
NVQ Level 2 - Customer Service
OCR Oxford and Cambridge and RSA
2018.02 - 2018.07
Senior Sales administrator
Wilton Carpets Ltd
2006.09 - Current
Retail Transfer Out Administrator
Capita Pensions
2006.05 - 2006.09
Sales Administrator Europe and Asia
LOGIC Devices In.
1996.01 - 2006.05
C.S.E Grade 3 - English Language and Literature
Durrington Comprehensive
C.S.E Grade 3 - Design Studies, Rural Studies
Durrington Comprehensive
C.S.E Grade 5 - Physics
Durrington Comprehensive