Daniela Adamcikova
Prešov
Summary
Dynamic professional with a proven track record in Sales Process Optimization and Client Relationship Management, honed across roles from Sandwich Artist at Subway to Senior Sales Administrator at ISS. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional organizational skills and adaptability. Achieved significant account retention and team productivity improvements, underscoring a commitment to excellence and growth.
Overview
10
10
years of professional experience
Work History
Senior Sales Administrator
ISS
04.2024 - Current
- Built relationships with customers and community to establish long-term business growth.
- Maintained open lines of communication within the team, fostering a productive and supportive work environment.
- Developed strong relationships with key clients, leading to increased account retention and long-term loyalty.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Managed accounts to retain existing relationships and grow share of business.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Enhanced team productivity by providing training and support to new sales administrators, ensuring a smooth integration into their roles.
- Continuously improved internal processes by suggesting and implementing changes that led to streamlined workflows and time savings for the sales administration team.
Sales Administrator
ISS
12.2021 - 04.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Continuously improved internal processes by suggesting and implementing changes that led to streamlined workflows and time savings for the sales administration team.
- Enhanced team productivity by providing training and support to new sales administrators, ensuring a smooth integration into their roles.
- Collaborated with cross-functional teams to ensure seamless order fulfilment, liaising between production, shipping, and finance departments.
- Managing the end to end order entry processes, ensuring timely and accurate order placement,modifications and cancellation
- Creating reports and reviews
Line Leader
Ipl Ltd
03.2021 - 12.2021
- Monitored product quality to achieve superior quality reputation.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
- Managed conflict resolution among team members, maintaining a cohesive work environment conducive to productivity.
- Supervised updating procedures for working documents such as shift reports and handovers.
Store Manager
Subway
05.2017 - 11.2020
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sandwich Artist
Subway
09.2016 - 05.2017
- Greeted guests, promoted specials, and took orders.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Production Worker
Dr.Oetker
06.2016 - 09.2016
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Met production targets and tight deadlines by collaborating closely with team members.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Babysitting
Self Employed
09.2014 - 06.2016
- Adapted to various family dynamics and preferences, ensuring a seamless babysitting experience tailored to each individual household''s needs.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Kept detailed records of each babysitting session including hours worked, activities completed, and any pertinent notes for parents.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
Education
High School Diploma - Health Care Assistance
Stredna Zdravotnícka Škola Sv.Bazila Veľkého
Prešov06.2014
Skills
- Sales Process Optimization
- Sales training
- Client Relationship Management
- Performance Evaluation
- Sales tracking
- Sales support
- Production support
- Client Account Development
- Report generation
- Customer service
- Problem-solving
- Time management
- Excellent communication
- Organizational skills
- Adaptability and flexibility
Languages
English
Bilingual or Proficient (C2)
Polish
Advanced (C1)
Russian
Upper intermediate (B2)
Timeline
Senior Sales Administrator
ISS
04.2024 - Current
Sales Administrator
ISS
12.2021 - 04.2024
Line Leader
Ipl Ltd
03.2021 - 12.2021
Store Manager
Subway
05.2017 - 11.2020
Sandwich Artist
Subway
09.2016 - 05.2017
Production Worker
Dr.Oetker
06.2016 - 09.2016
Babysitting
Self Employed
09.2014 - 06.2016
High School Diploma - Health Care Assistance
Stredna Zdravotnícka Škola Sv.Bazila Veľkého
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