Clare O'Sullivan

• Managed incoming correspondence regarding credit claims for faulty goods and delivery issues, ensuring timely responses from relevant parties.
• Delivered timely order processing by efficiently keying customer orders into the internal system.
  Ensured seamless transitions from order entry to dispatch, enhancing customer satisfaction.
  Maintained proactive communication with customers about shortages and expected delivery times.
  Achieved consistent on-time delivery by effectively liaising with supply chain operations.
• Delegated tasks efficiently, improving overall productivity in the process.
• Responded to, researched and resolved issues from internal staff, external departments and customers.
• Interacted with customers professionally by phone and email to deliver accurate service information.
• Collaborated with different departments to maintain positive rapport and smooth workflow.
• Utilise multiple external customer portals to efficiently download and organise orders for accurate processing.

Assisted in busy telesales department promoting and selling over 150 international beers and wines.

Handled customer queries and supported order processing from initiation to completion.

Contributed to team efforts organising promotional nights in pubs and clubs for new product launches.

Provided comprehensive wiper and floor care laundry services to printing engineering and automotive industries.

Managed relationships with 700 customers across various company sizes from Rolls Royce down.

Handled daily correspondence and reported on sales targets and expenses.

Performed general secretarial duties to ensure smooth administrative processes.