Lyndsay O'Mahoney
Salford,Greater Manchester
Summary
Offering strong organisational skills, excellent customer service, and talent for fostering client relationships. Knowledgeable about sales processes, order management, and administrative support. Ready to use and develop communication, problem-solving, and time-management skills.
Overview
30
30
years of professional experience
1
1
year of post-secondary education
Work history
Senior sales administrator
Sharps Furniture Group
Swinton, Manchester
10.2006 - Current
- Coordinated before and after-sales services to ensure high-levels of customer satisfaction.
- Managed daily administrative tasks to support the sales team's performance.
- Prepared comprehensive sales reports for management review and decision making.
- Updated customer database regularly, enhancing data accuracy and reliability.
- Enhanced customer satisfaction by resolving queries in a timely manner.
- Liaised with other departments to streamline interdepartmental communications effectively.
- Resolved customer queries using in-depth product and service knowledge.
- Responded to inbound customer email, telephone enquiries promptly.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Provided customers with price information and handled financial transactions.
- Supported in arranging travel itineraries for travelling sales staff ensuring seamless trip planning.
Senior care assistant
Highview residential care home
salford, Greater Manchester
01.1997 - 10.2006
- Managed medication administration for residents, adhering strictly to prescribed doses.
- Delivered compassionate end-of-life care, respecting dignity of the individual at all times.
- Optimised efficiency in handling administrative duties related to patient care documentation thus improving overall productivity.
- Maintained accurate records of resident's progress and medical history.
- Ensured clean and safe living environment by routine cleaning tasks.
- Assisted in daily personal care tasks, promoting independence amongst residents.
- Co-ordinated with healthcare professionals for improved resident care outcomes.
Outpatient clerk
North manchester general hospital
Manchester
01.1996 - 01.1997
- Completed daily administrative tasks supporting operational efficiency of the clinic.
- Scheduled appointments for patients' convenience and ensured smooth running of outpatient department.
Education
NVQ Level 3 - Health and social care
City & Guilds
07.2000 - 06.2001
NVQ Level 2 - Hairdressing
City & Guilds
Salford 09.2009 - 09.2009
Skills
- Knowledge of gdpr
- Customer Service
- Payment Processing
- Salesforce CRM
- Sales order processing
Affiliations
- Gardening, reading and travelling
References
References available upon request.
Timeline
NVQ Level 2 - Hairdressing
City & Guilds
09.2009 - 09.2009
Senior sales administrator
Sharps Furniture Group
10.2006 - Current
NVQ Level 3 - Health and social care
City & Guilds
07.2000 - 06.2001
Senior care assistant
Highview residential care home
01.1997 - 10.2006
Outpatient clerk
North manchester general hospital
01.1996 - 01.1997