Joanne Curley
Warrington
Summary
Thorough customer service professional with multitasking and time management abilities to handle demands of busy contact centre environment. Confident in independently resolving customer problems.
Overview
40
40
years of professional experience
Work history
Payment management customer advisor
Capita uk ltd VMO2
Runcorn
08.2013 - Current
- Resolved customer complaints effectively, maintaining brand reputation.
- Assisting customers experiencing financial difficulty
- Ability to handle customers calls and achieve positive outcomes
- Identify vulnerable customers
Business customer service advisor
O2 Telefonica
Runcorn
09.2005 - 08.2013
- Improved client satisfaction with timely resolution of complaints
- Established rapport with customers through active listening and empathetic understanding of their problems.
- Managed high volume of calls daily, maintaining professionalism and patience at all times.
- Regularly liaised with other departments to ensure smooth communication regarding customer issues.
- Assisted customers with varying questions using product knowledge and service expertise.
- Employed active listening and product expertise to successfully resolve inbound queries.
Management accounts assistant
Martin Dawes Telefonica Ltd
Warrington
09.1989 - 09.2005
- Processed invoices accurately and promptly for smooth cash flow management.
- Enhanced efficiency with in finance department through optimisation of accounting procedures.
- Entered transactions into internal databases.
- Supported accurate recordkeeping by properly documenting financial transactions.
- Posted financial data to appropriate accounts in automated accounting system.
Administration assistant
Coca cola and Schweppes Ltd
Warringtom
11.1985 - 09.1989
- Performed general clerical duties as required, contributed to overall operational efficiency.
Education
GCSEs - Maths and English
Beamont High School
Warrington 07.1985
Skills
- Multitasking capability
- Team player
- Customer Service
- Empathy and patience
- Policy awareness
- Customer experience
Timeline
Payment management customer advisor
Capita uk ltd VMO2
08.2013 - Current
Business customer service advisor
O2 Telefonica
09.2005 - 08.2013
Management accounts assistant
Martin Dawes Telefonica Ltd
09.1989 - 09.2005
Administration assistant
Coca cola and Schweppes Ltd
11.1985 - 09.1989
GCSEs - Maths and English
Beamont High School