Joanne Armstrong
Norwich,Norfolk
Summary
Dedicated professional with expertise in emergency procedures and complaint handling, demonstrating exceptional patience and tolerance. Proficient in maintaining high standards of professionalism and etiquette, with a strong understanding of special diets and cleaning duties mastery. Committed to delivering outstanding service while continuously enhancing skills to support career advancement.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
Work history
Front of house team member
Chantry Place
Norwich, Norfolk
2007.11 - Current
- Cooperated closely with other team members to meet and exceed customers' expectations.
- Checked customers satisfaction regularly, addressing any issues promptly.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Promoted special offers or events to increase awareness among customers.
- Enhanced customer experience with a friendly and helpful attitude.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Maintained high standards of customer service during peak times.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
Housekeeping cleaner
The Old Vicarage, Ludham
Norwich, Norfolk
2002.05 - 2007.11
- Reduced clutter in client households by implementing effective organisation solutions.
- Maintained clean and organised living spaces by performing regular deep cleaning tasks.
- Upheld highest cleanliness standards in client homes by diligent washing, scrubbing, and sanitising of surfaces.
- Performed laundry tasks, leading to clean and neatly folded clothes for clients.
- Achieved spotless environment for clients through thorough dusting, mopping, and sweeping.
- Ensured client satisfaction by providing high-quality cleaning services at all times.
- Completed housekeeping chores promptly without sacrificing quality of workmanship.
- Enhanced appearance of living spaces through meticulous furniture polishing and window washing activities.
- Handled delicate items carefully during cleaning to prevent damage or loss.
- Minimised health risks in residences with efficient removal of waste materials on a regular basis.
Data entry intern
HMRC Havenbridge House
Great Yarmouth, Norfolk
2001.01 - 2001.03
- Created efficient filing system for quicker information retrieval.
- Improved data accuracy by conducting thorough document reviews.
- Handled customer queries professionally, promoting positive brand image,.
- Developed strong understanding of company procedures and systems through ongoing training sessions,.
- Performed administrative duties diligently assisting senior staff members.
- Communicated effectively with team to ensure collaborative working environment.
- Processed high volumes of paperwork accurately maintaining attention to detail,.
Education
NVQ Level 2 - Business Administration
Paston Sixth Form College
North Walsham, Norfolk 1996.09 - 1999.07
GCSEs - English, Geography, History, French, Science and Child Development.
Stalham High School
Norwich, Norfolk 1992.09 - 1996.05
Skills
- Patience and tolerance
- Emergency procedures familiarity
- Professionalism and etiquette
- Knowledge of special diets
- Complaint handling competence
- Cleaning duties mastery
Affiliations
- I enjoy socialising, catching up with family, going to gigs and concerts, cycling and karaoke
Timeline
Front of house team member
Chantry Place
2007.11 - Current
Housekeeping cleaner
The Old Vicarage, Ludham
2002.05 - 2007.11
Data entry intern
HMRC Havenbridge House
2001.01 - 2001.03
NVQ Level 2 - Business Administration
Paston Sixth Form College
1996.09 - 1999.07
GCSEs - English, Geography, History, French, Science and Child Development.
Stalham High School
1992.09 - 1996.05