Summary
Overview
Work history
Education
Skills
Websites
Hobbies and Interests
Timeline
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Madeleine Harper

Exeter,Devon

Summary

I am a conscientious University of Exeter Student, currently studying BA Sociology & Criminology. I have an strong background in customer-facing roles and seek the opportunity to develop this skill further. I feel that I am an approachable, positive person who understands the importance of building strong professional relationships with my colleagues and customers or clients.

Overview

4
4
years of professional experience

Work history

Front of house team member

Butcher's Block
, Staffordshire
04.2025 - 09.2025
  • Checked guest satisfaction regularly, addressing any issues promptly.
  • Maintained high standards of customer service during peak times.
  • Managed cash transactions accurately, ensuring accurate financial records.
  • Ensured smooth operation of the front desk by managing reservations, walk-ins & seating plans of party sizes over 15.
  • Communicated effectively with the kitchen staff to ensure food was correct, they were made aware of allergies & that food came out in a timely manner
  • Promoted various special offers throughout the week to help meet the business aims & increase awareness among customers to reach further promotion
  • Enhanced guest experience through creating a welcoming and friendly environment, which created regular customers
  • Maintained cleaning and hygiene to the highest standard

Customer assistant

Clip'N Climb Stoke
, Staffordshire
08.2021 - 08.2024
  • Gained experience in customer service and care, enhancing communication with larger groups of customers.
  • Managed till operations, including processing food and drink orders and card transactions.
  • Demonstrated quick thinking in high-pressure environments, ensuring compliance with health and safety regulations.
  • Trained as climbing instructor and café assistant, fostering adaptability and customer interaction skills.
  • Developed effective listening and patience when addressing queries from children and parents.
  • Cultivated professional relationships with colleagues through teamwork and high-level communication.
  • Maintained clean workspace and conducted quality checks to uphold health and safety standards.

Assistant Managing Director and HR Director

Young Enterprise Business Challenge
09.2021 - 05.2022
  • Managed a team of 12 individuals, ensuring timely task completion alongside studies.
  • Increased digital literacy by tracking sales and customer activity using Excel and social media.
  • Adapted communication style for professional interactions with judges, customers, and team members.
  • Developed public speaking confidence through presentations to large audiences and stakeholders.

Education

BA - Sociology & Criminology

University of Exeter
Devon
09.2023 -

A-Levels - Sociology, Criminology & Psychology

Alleyne's Academy Sixth form

GCSE - English language, English literature, Math, Combined Science, RE, Business, History, Health & Social care & Hospitality & Catering

Alleyne's Academy
Staffordshire

Skills

  • Patience & tolerance
  • Team player
  • Detail orientated
  • Proficient in all Microsoft Applications
  • Passionate communicator
  • Time management skills
  • Approachability and friendliness
  • Bar Experience

Websites

Hobbies and Interests

Walking, Travel, Fashion, Photography

Timeline

Front of house team member

Butcher's Block
04.2025 - 09.2025

BA - Sociology & Criminology

University of Exeter
09.2023 -

Assistant Managing Director and HR Director

Young Enterprise Business Challenge
09.2021 - 05.2022

Customer assistant

Clip'N Climb Stoke
08.2021 - 08.2024

A-Levels - Sociology, Criminology & Psychology

Alleyne's Academy Sixth form

GCSE - English language, English literature, Math, Combined Science, RE, Business, History, Health & Social care & Hospitality & Catering

Alleyne's Academy

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Madeleine Harper