Joanna Datangel
Aylesbury
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
6
6
years of professional experience
2
2
Certificate
Work history
Sales Specialist | CISCO
Ingram Micro UK
Milton Keynes , Buckinghamshire
2022.03 - 2023.05
- Develop services strategies that directly align with client's needs and drive new opportunities to closure.
- Drove pipeline development through continued collaboration with sales teams.
- Exceeded monthly revenue targets through managing and maintaining high-value clients.
- Researched and provided accurate sales forecasts and allocated resources to meet targets.
Renewal Manager | SALESFORCE
Concentrix
Bonifacio Global City, Philippines
2019.10 - 2022.02
- Grew existing client spending by upselling additional services to bespoke needs.
- Negotiated contract renewals to preserve valuable business relationships and create lasting benefits.
- Partnered with sales teams to develop product pitches for boosting sales.
Sales Support Specialist | HITACHI VANTARA
Concentrix
Bonifacio Global City, Philippines
2018.08 - 2019.09
- Managed sales quote lifecycles from source to close, achieving timely, profitable outcomes.
- Provided administrative support to sales teams by fielding customer queries, preparing cost estimations and documenting orders.
- Produced competitive quotations within agreed customer pricing policies for profitable sales.
- Generated and shared weekly sales reports and balances to enable performance analysis.
Technical Support Representative | TELUS CANADA
Telus
Bonifacio Global City , Philippines
2015.02 - 2018.08
- Developed knowledge-sharing methodologies, diagnostic tools and creative processes to improve end-user experience.
- Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate.
- Communicated technical concepts to customers clearly by phone, email and online chat.
- Provided remote support for product functionality, maintenance and troubleshooting.
- Gave first-line support to customers within agreed Service Line Agreement (SLA).
Customer Service Representative | eBAY UK
Sutherland Global Services
Bonifacio Global City , Philippines
2013.10 - 2015.02
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Adhered strictly to policies and procedures for continued company compliance.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Chat Technical Support | SAMSUNG NALA
Sutherland Global Services
Bonifacio Global City , Philippines
2012.09 - 2013.09
- Handled and resolved technical questions, communicating clearly to non-technical audiences for easy understanding.
- Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance.
- Created assessment reports of equipment issues and resolutions using operational data.
Service Crew Member
Jollibee Foods Corporation
McKinley Road , Philippines
2012.01 - 2012.01
- Created lasting first impressions by welcoming and greeting customers promptly.
- Collected payments, provided accurate change and printed receipts for customers.
- Kept working area neat by cleaning and organising tools and equipment.
- Proactively enhanced guest experience by recommending alternative menu options when kitchen experienced low stock or sold out items.
Education
Bachelor of Science - Electronics Engineering
Technological University of the Philippines
Taguig City , PhilippinesSkills
- Target driven
- Strategic planning
- Revenue Generation
- Sales forecasting
- Salesforce knowledge
- Self-motivated
Certification
- Salesforce Basic Administrator
- Cisco Blackbelt Stage 1
Timeline
Sales Specialist | CISCO
Ingram Micro UK
2022.03 - 2023.05
Renewal Manager | SALESFORCE
Concentrix
2019.10 - 2022.02
Sales Support Specialist | HITACHI VANTARA
Concentrix
2018.08 - 2019.09
Technical Support Representative | TELUS CANADA
Telus
2015.02 - 2018.08
Customer Service Representative | eBAY UK
Sutherland Global Services
2013.10 - 2015.02
Chat Technical Support | SAMSUNG NALA
Sutherland Global Services
2012.09 - 2013.09
Service Crew Member
Jollibee Foods Corporation
2012.01 - 2012.01
Bachelor of Science - Electronics Engineering
Technological University of the Philippines