Daniel Kacica

• Handled calls promptly and professionally using proven telesales skills.
• Balanced product and service retention offers with core business objectives.
• Maximised customer retention through upselling and cross-selling.
• Presented loss and challenge reports enabling strategy improvements.
• Identified customer issues and provided mutually-beneficial solutions.
• Diffused conflict to resolve complaints patiently and professionally.
• Set clear, achievable team objectives to increase annual profit and turnover.
• Exceeded sales and retention targets through personal and team accountability.
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• Communicated promotions, offers and new products to increase and maximise sales.
• Provided weekly reports to line manager on lead numbers, appointments made and number and value of completed sales.
• Recorded weekly sales calls and values on record sheet.
• Established long-lasting customer relationships to maximise sales opportunities and repeat business.
• Completed + targeted outbound telephone calls per day to assigned new and existing customers.

• Maximised revenue by converting enquiries into sales.
• Call up to 250 existing customers daily to finalise annual renewals.
• Call and close potential new customers that shown interest through generating online questions.
• Provide excellent customer services to customers inbound/outbound.
• Follow up arranged call backs
• Achieve monthly set targets sales, quality assurance and dial targets.
• Educating customers what travel insurance would be most suitable for customer.
• Handled insurance queries from quotation stage to renewal.

• Contacted and converted potential customers via telephone, email and in-person enquiries.
• Influenced key decision-making and established trust with stakeholders.
• Drew on understanding of key markets to push development of business strategies.
• Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
• Generated leads to bring in new client revenue and improve bottom-line profitability.
• Oversaw record-keeping for company's long-term planning, ensuring accuracy, accessibility and security.
• Coached team to build client relationships and exceed sales targets.
• Closed complex, lucrative deals with new customers using strategic sales and negotiation tactics.

• Facilitated smooth store operations, performing daily opening and closing functions.
• Performed risk assessments and security checks to comply with health and safety legislation.
• Resolved complaints to achieve full customer satisfaction.
• Trained team to upsell products and navigate POS systems.
• Managed stock levels to maximise sales opportunities.
• Handled escalated customer concerns to build retention.
• Updated pricing and promotions to fulfil store goals.
• Monitored sales performance and motivated teams to increase service standards to raise profits.
• Cashed up tills and counted takings to balance books at business close.
• Kept inventories updated to enable timely stock reorder and replenishment.
• Coached team to deliver top-quality customer service and uphold brand values.

• Receive from 150-200 inbound calls from distressed customers.

• Deal with customers enquires efficiently.

• Cancel Lost of stolen cards and dispatch new debit/credit cards and pins to customers.

• Up-sell services and products to new & existing customers to secure bank accounts and identities.

• Achieve set targets, sales targets, call handling times, quality assurance.

• Show empathy and provide excellent customer service.

• Efficiently report any unusual transactions to relevant department.

• Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
• Processed high-value payments with meticulous accuracy.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Assisted customers with varying questions using product knowledge and service expertise.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Assisted customers with product complaints, logging issues for investigation and providing replacement items.