Jo Robson
Norwich,Norfolk
Summary
Dedicated retail professional with extensive expertise in handling money, including identifying counterfeit currency and managing credit card transactions. Demonstrates strong communication skills and proficiency in retail security practices, ensuring compliance with age-restricted sales and maintaining store cleanliness. Skilled in stock rotation scheduling, voucher redemption, and express checkout operation, aiming to leverage these competencies towards enhancing operational efficiency in a dynamic retail environment.
Overview
6
6
years of professional experience
Work history
Customer assistant
Morrison's Supermarkets.
Old Catton., Norfolk
2020.12 - Current
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Helped train new staff contributing positively towards teamwork and skill development within the team.
- Adhered strictly to health and safety regulations thereby creating a safe work environment.
- Responded to customer queries effectively, promoting positive brand image.
- Operated till accurately, reducing errors in cash handling.
- Assisted customers to find products, enhancing their shopping experience.
- Managed queue efficiently resulting in reduced waiting time for customers.
- Promoted store loyalty cards, improving customer engagement.
- Dealt professionally with difficult customers ensuring minimal disruption in store operations.
- Identified counterfeit notes meticulously thus preventing financial losses for the store.
- Kept self updated about ongoing store promotions which resulted in improved cross-selling.
- Followed company policies strictly while dealing with age-restricted items sale.
- Maintained cleanliness of checkout area for an organised and professional environment.
- Helped maintain stock levels on shop floor during quiet periods serving overall operational efficiency.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
- Delivered outstanding customer care with proactive sales and listening skills.
- Minimised long register queues by completing sales transactions quickly and accurately.
- Engaged in pleasant chit chat for friendly and personalised service.
Education
Scottish Qualifications Certificate - General education.
Lossiemouth High School
Lossiemouth, Moray 09/1977 - 06/1980
OND - Art & Design
Aberdeen College of Commerce.
Aberdeen, Aberdeen City 09/1980 - 09/1981
RSA - Typewriting.
Sprowston High School
Norwich, Norfolk 09/1993 - 07/1994
ECDL - Computer qualification
Norwich City College.
Norwich, Norfolk 09/2001 - 07/2002
NVQ Level 3 - Business & Administration
City College Norwich
Norwich 09/2006 - 08/2007
Skills
- Communication skills
- Handling money
- Money handling experience
- Stock rotation scheduling
- Voucher redemption
- Retail security practices
- Identifying counterfeit currency
- Credit card transactions
- Express checkout operation
- Age-Restricted sales compliance
- Store cleanliness maintenance
Affiliations
- Gardening.
- Art.
- Grand children.
References
References available upon request.
Timeline
Customer assistant
Morrison's Supermarkets.
2020.12 - Current
NVQ Level 3 - Business & Administration
City College Norwich
09/2006 - 08/2007
ECDL - Computer qualification
Norwich City College.
09/2001 - 07/2002
RSA - Typewriting.
Sprowston High School
09/1993 - 07/1994
OND - Art & Design
Aberdeen College of Commerce.
09/1980 - 09/1981
Scottish Qualifications Certificate - General education.
Lossiemouth High School
09/1977 - 06/1980