Jim Brown
Newdigate,Surrey
Summary
Knowledgeable and dedicated customer service professional with 17+ years experience in supplying into construction industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
28
28
years of professional experience
Work history
Customer Service Advisor / account manager
OnSite Support
Crawley, West Sussex
2006.06 - 2023.09
- Offered detailed advice on product and service benefits.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered prompt solutions to maintain customer satisfaction.
- Kept abreast with latest product developments to inform customers.
Logistics & assembly team
Action Office
Burgess Hill, West Sussex
2004.01 - 2006.05
Security Installer
Securafit
New Addington, Surrey
2001.05 - 2004.02
Logistics & Inventory
CAPSAM
Redhill, Surrey
2000.08 - 2001.07
Logistics & Inventory
Project Plastics
Caterham, Surrey
1995.08 - 2000.07
Education
GCSEs -
Reigate School
ReigateSkills
- Advanced product knowledge
- Lead management
- Dispute resolution
- Customer retention
- Customer experience
- Customer care
- CRM implementation
- Office 365 usage
Timeline
Customer Service Advisor / account manager
OnSite Support
2006.06 - 2023.09
Logistics & assembly team
Action Office
2004.01 - 2006.05
Security Installer
Securafit
2001.05 - 2004.02
Logistics & Inventory
CAPSAM
2000.08 - 2001.07
Logistics & Inventory
Project Plastics
1995.08 - 2000.07
GCSEs -
Reigate School