Summary
Overview
Work history
Education
Skills
Timeline
Generic
Jim  Brown

Jim Brown

Newdigate,Surrey

Summary

Knowledgeable and dedicated customer service professional with 17+ years experience in supplying into construction industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

28
28
years of professional experience

Work history

Customer Service Advisor / account manager

OnSite Support
Crawley, West Sussex
06.2006 - 09.2023
  • Offered detailed advice on product and service benefits.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Offered prompt solutions to maintain customer satisfaction.
  • Kept abreast with latest product developments to inform customers.

Logistics & assembly team

Action Office
Burgess Hill, West Sussex
01.2004 - 05.2006

Security Installer

Securafit
New Addington, Surrey
05.2001 - 02.2004

Logistics & Inventory

CAPSAM
Redhill, Surrey
08.2000 - 07.2001

Logistics & Inventory

Project Plastics
Caterham, Surrey
08.1995 - 07.2000

Education

GCSEs -

Reigate School
Reigate

Skills

  • Advanced product knowledge
  • Lead management
  • Dispute resolution
  • Customer retention
  • Customer experience
  • Customer care
  • CRM implementation
  • Office 365 usage

Timeline

Customer Service Advisor / account manager

OnSite Support
06.2006 - 09.2023

Logistics & assembly team

Action Office
01.2004 - 05.2006

Security Installer

Securafit
05.2001 - 02.2004

Logistics & Inventory

CAPSAM
08.2000 - 07.2001

Logistics & Inventory

Project Plastics
08.1995 - 07.2000

GCSEs -

Reigate School
Jim Brown