owen Burstall

• Taking details of customers and prepare on system ready for process of estimates / repairs.
• Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
• Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
• Identified and effectively resolved customer issues, keeping them updated throughout..
• Offered detailed advice on repair process and service requirements. offering opportunity to have further work completed alongside other repairs.
• preparing and send invoices taking payments on behalf of customers / insurers.
• Supply courtesy car and going through specification of said vehicle keeping customer comfortable with sudden change of vehicle.
• keep up to date information including health and safety, abiding to company policies requirements for both inspection and audits.
• Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
• Handled phone call, email, face to face, questions, further assistance, updates across the board throughout customers journey (Volkswagen approved) or outside vw group vehicles.

• Taken to regular role of police officer, offering assistance and support.
• Supported rescue efforts in emergency situations by directing traffic, administering emergency medical aid and removing people from dangerous areas.
• Interviewing and statement taking of victims, suspects, witnesses and informants.
• Responded quickly to emergency situations in fast pace keeping a calm professional manner.
• Adhere to all law and strict guidelines keeping myself and others safe at all times.
• Responding to high risk and dangerous situations on my own.
• supporting victims, suspects and listening to them and the hardship of situation taking information for updated log back at HQ
• Visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.
• Diffused volatile situations by using trained conflict management techniques.
• Regular training both practical and online.
• Kept sensitive intelligence safe and secure from unauthorised access.

• Assisted in keeping a fleet of 100+ vehicles to a show room / sales condition.
• full valet in and outside of vehicle, consistently meeting service and quality standards.
• Followed manufacturer and company instructions to clean vehicles safely and per procedures.
• Applied protective and restorative agents to improve vehicle appearance.
• Waxed paintwork, chrome and plastic and leather trims.
• Followed correct and safe procedures for use of cleaning chemicals.
• kept a clean suitable appearance as my role focus being in sight of customers and higher management.
• ordered and kept update stock of supplies and cleaning materials.

Cleaned and prepared luxury boats for sale or exchange. varying from yachts, motor boats 30ft onwards, speed boats, cruisers.

Handled and maintained cleaning materials in correct and safe way.

Full valet inside and out. Saloon, fly deck, Galley, Cabins, Cockpit, Bathrooms.

Working at height or in port being aware of potential dangers and using proper safety equipment.