Overview
Work history
Education
Skills
Timeline
Generic

Jessica Thorpe

Shrewsbury ,Shropshire

Overview

4
4
years of professional experience

Work history

Customer service assistant

Marks & Spencer
Shrewsbury, Shropshire
10.2024 - 04.2025
  • Showcased strong communication skills when explaining promotions or discounts to customers .
  • Improved customer relations by managing customer complaints effectively.
  • Assisted customers with product inquiries for enhanced shopping experience.
  • Collaborated well within a team setting, fostering a positive working atmosphere .
  • Developed skills operating tills, stocking shelves and creating festive displays.


Customer service assistant

Sainsbury's
Shrewsbury, Shropshire
02.2024 - 08.2024
  • Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
  • Provided exceptional levels of customer service consistently; creating loyal customers .
  • Communicated effectively with colleagues to ensure seamless service delivery.
  • Maintained a clean and orderly checkout area, contributing to a pleasant store environment.

Babysitter/Childcare

Various families
Shrewsbury , Shropshire
02.2021 - 12.2023
  • Provided assistance with personal hygiene tasks such as bathing, brushing teeth creating a routine for self-care among children.
  • Assisted in developing reading skills through storytelling sessions promoting love for books among children.
  • Received positive feedback from parents due to exceptional babysitting service provided consistently.
  • Taught manners and other socially appropriate behaviours enhancing interpersonal development among children.
  • Supervised and monitored the safety of children in care to ensure well-being at all times.
  • Demonstrated flexibility regarding scheduling needs resulting in high levels of parent satisfaction.
  • Provided safe and engaging environment by organising creative activities for children.

Education

GCSEs -

Meole Brace Secondary School
Shrewsbury, Shropshire
09/2015 - 03/2020

A-Levels -

Shrewsbury Sixth Form
Shrewsbury, Shropshire
09/2020 - 06/2022

Skills

  • Customer Service
  • Cash handling
  • Payment Processing
  • Product knowledge
  • Refund and exchange processing
  • Stock replenishment
  • Polite and friendly
  • Telephone etiquette
  • Composure under pressure
  • Customer engagement
  • Loyalty programme administration

Timeline

Customer service assistant

Marks & Spencer
10.2024 - 04.2025

Customer service assistant

Sainsbury's
02.2024 - 08.2024

Babysitter/Childcare

Various families
02.2021 - 12.2023

GCSEs -

Meole Brace Secondary School
09/2015 - 03/2020

A-Levels -

Shrewsbury Sixth Form
09/2020 - 06/2022

Similar Profiles

Create profile
Jessica Thorpe