Jessica Thorpe
Shrewsbury ,Shropshire
Overview
4
4
years of professional experience
Work history
Customer service assistant
Marks & Spencer
Shrewsbury, Shropshire
2024.10 - 2025.04
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Improved customer relations by managing customer complaints effectively.
- Assisted customers with product inquiries for enhanced shopping experience.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Developed skills operating tills, stocking shelves and creating festive displays.
Customer service assistant
Sainsbury's
Shrewsbury, Shropshire
2024.02 - 2024.08
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Communicated effectively with colleagues to ensure seamless service delivery.
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
Babysitter/Childcare
Various families
Shrewsbury , Shropshire
2021.02 - 2023.12
- Provided assistance with personal hygiene tasks such as bathing, brushing teeth creating a routine for self-care among children.
- Assisted in developing reading skills through storytelling sessions promoting love for books among children.
- Received positive feedback from parents due to exceptional babysitting service provided consistently.
- Taught manners and other socially appropriate behaviours enhancing interpersonal development among children.
- Supervised and monitored the safety of children in care to ensure well-being at all times.
- Demonstrated flexibility regarding scheduling needs resulting in high levels of parent satisfaction.
- Provided safe and engaging environment by organising creative activities for children.
Education
GCSEs -
Meole Brace Secondary School
Shrewsbury, Shropshire 09/2015 - 03/2020
A-Levels -
Shrewsbury Sixth Form
Shrewsbury, Shropshire 09/2020 - 06/2022
Skills
- Customer Service
- Cash handling
- Payment Processing
- Product knowledge
- Refund and exchange processing
- Stock replenishment
- Polite and friendly
- Telephone etiquette
- Composure under pressure
- Customer engagement
- Loyalty programme administration
Timeline
Customer service assistant
Marks & Spencer
2024.10 - 2025.04
Customer service assistant
Sainsbury's
2024.02 - 2024.08
Babysitter/Childcare
Various families
2021.02 - 2023.12
GCSEs -
Meole Brace Secondary School
09/2015 - 03/2020
A-Levels -
Shrewsbury Sixth Form
09/2020 - 06/2022