Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Jessica Thomas

Aylesbury,Buckinghamshire

Summary

Dedicated professional with a strong foundation in communication excellence and customer service. Demonstrates exceptional skills in managing customer complaints and fostering teamwork. Known for being hard-working and a reliable team player, with a commitment to enhancing customer satisfaction.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work history

Customer assistant

George and Dragon Coffee Shop
Quainton, Buckinghamshire
2026.01 - Current
  • Dealt effectively with customer complaints, resolving issues professionally and amicably.
  • Maintained a clean, organised workspace
  • Provided excellent customer service to ensure repeat business
  • Handled cash and card payments with accuracy
  • Shared details of menu items with customers, including allergens
  • Learnt how to prepare all the different coffees and hot drinks available

Waitress / Front of House

George and Dragon Public House
Quainton, Buckinghamshire
2024.10 - 2025.03
  • Provided friendly and efficient customer service
  • Worked well as part of a team in a fast paced environment
  • Handled payments, cleaned tables and ensured a welcoming atmosphere
  • Developed strong communication and multitasking skills
  • Utilised professional communication skills to resolve customer complaints.

Horse Yard Assistant

Private Yard
, Buckinghamshire
2024.06 - 2024.10
  • Fed, groomed and exercised horses on a daily basis
  • Maintained clean and safe stable environments
  • Assisted with basic health checks and routine care
  • Demonstrated responsibility and independence in an outdoor setting

Education

GCSEs -

Waddesdon CoE School
Waddesdon, Buckinghamshire
2023.09 - 2025.06

Skills

  • Communication excellence
  • Team player
  • Customer Service
  • Customer complaint management
  • Hard-working

Affiliations

  • Horse riding
  • Baking
  • Dog Training and Dog Agility

References

References available upon request.

Timeline

Customer assistant

George and Dragon Coffee Shop
2026.01 - Current

Waitress / Front of House

George and Dragon Public House
2024.10 - 2025.03

Horse Yard Assistant

Private Yard
2024.06 - 2024.10

GCSEs -

Waddesdon CoE School
2023.09 - 2025.06
Jessica Thomas