Jessica Sharp
Scunthorpe n,North Lincolnshire
Summary
A highly skilled professional with expertise in case management, customer service, and data analysis. Demonstrates proficiency in Microsoft Excel and Salesforce, complemented by excellent interpersonal and communication skills. Adept at handling inbound calls and live chat operations, ensuring positive outcomes in high-pressure situations while adhering to company policy. Holds a full UK driving licence and possesses exceptional data entry speed. Committed to delivering outstanding service and seeking opportunities to further enhance analytical capabilities within dynamic environments.
Overview
6
6
years of professional experience
Work history
Customer Care Advisor
Wren Kitchens
2025.12 - 2026.03
- Handle high volumes of inbound customer calls, resolving complex queries and coordinating timely solutions, including replacement orders.
- Navigate multiple internal systems to review accounts, update records, and process orders accurately.
- Maintain strict compliance with data protection and confidentiality requirements when managing sensitive customer information.
- Communicate clearly and professionally in high-pressure situations, ensuring efficient and customer-focused outcomes.
- Maintained a polite and professional telephone manner, enhanced company's reputation.
- Escalated complex issues to senior management when necessary, ensured comprehensive solution provision.
Bar Staff
7 Lakes Bar and Restaurant
2020.08 - 2025.11
- Delivered professional service in a fast-paced, high-pressure environment, maintaining composure during busy and challenging periods.
- Handled difficult or confrontational situations calmly and diplomatically, resolving issues effectively.
- Processed cash and card transactions accurately, maintaining accountability and trust.
- Worked collaboratively within a team to ensure smooth operations and consistent service standards.
- Adhered to health and safety regulations strictly.
- Assisted in training new staff, contributing to team efficiency.
Education
BACS - Forensic Psychology and Criminal Justice
Liverpool John Moores
A Level - Criminology (A), Sociology (B), Psychology (B)
John Leggott College
Skills
- Full UK Driving License
- Proficient in Microsoft, Excel, Salesforce
- Excellent interpersonal and communication skills
- Case management, customer service, data analysis
- Communicate clearly and empathetically in high-pressure situations, ensuring positive outcomes whilst adhering to company policy
- Data entry speed
- Inbound call handling and live chat operation
Timeline
Customer Care Advisor
Wren Kitchens
2025.12 - 2026.03
Bar Staff
7 Lakes Bar and Restaurant
2020.08 - 2025.11
A Level - Criminology (A), Sociology (B), Psychology (B)
John Leggott College
BACS - Forensic Psychology and Criminal Justice
Liverpool John Moores