Summary
Overview
Work history
Education
Skills
Timeline
Generic

Michelle Anderson

Wishaw,North Lanarkshire

Summary

I am an enthusiastic and dedicated individual who enjoys being part of a productive team. I am a confident communicator with a professional manner and the desire to succeed. I am fully conversant with all aspects of health and safety and approach any given task with enthusiasm and an attitude to deliver to the best of my ability. I enjoy challenging opportunities that allow me to develop my skills, knowledge, and personal qualities with a keen and hardworking attitude. I am a conscientious person who has experience in dealing with the public and have developed first-rate customer service skills and the ability to work within a team environment or on my own initiative. Given the opportunity I could show a potential employer what I am capable of and quickly become an asset to an already established team. Well-qualified [Job Title] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organised with team-orientated mentality and dedication to customer satisfaction, business goals and sales excellence.

Overview

19
19
years of professional experience
5
5
years of post-secondary education

Work history

Customer Advisor

Support For Ordinary Living
02.2020 - Current
  • Working within technology enabled care supporting adults remotely, for social support, emotional support, medication prompts
  • Supporting adults with learning difficulties, autistic, low mental health
  • Carrying out reviews to ensure the support that is currently in place is suiting each individual's needs and requirements.

Health Care Support Worker

SCRT - Wishaw
10.2018 - 01.2020
  • Assisting service users with personal care, meal times, prompting medication
  • Working with dementia service users, palliative care
  • Dealing with stoma bags, catheter bags.

Senior Care Worker

SCRT - Wishaw
05.2019 - 01.2020
  • Delivering care, spot checks, quality assurance phone calls, visits with service users
  • Assisting with care plans and reviews.

Home Care Assistant

Hazelhead Homecare Ltd - Lanarkshire
10.2017 - 01.2018
  • Assisting service users with personal care, meal times, assisting with medication
  • Started off in the office dealing with filing, weekly rotas, and service user care plans.

CLINICAL SUPPORT WORKER

NHSL BANK
11.2015 - 05.2017
  • Assisting Nurses with everyday duties, assisting patients with personal care, assisting with toileting, assisting with meal times.

Home Care Assistant

Contact Care - Lanarkshire
08.2005 - 01.2007
  • Assisting service users with personal care, meal times, assisting with medication
  • Started off in the office dealing with filing, weekly rotas, and service user care plans
  • Transitioned to being a home carer.

Education

GCSE or equivalent -

Dalziel High School
Motherwell, North Lanarkshire
08.2000 - 04.2005

Skills

  • Personal Care
  • Good communication skills
  • A reliable and trustworthy individual
  • Flexible to meet the needs of the business
  • Works well in a group and on my own initiative
  • Conscientious and hardworking
  • Always punctual
  • Full UK driving license
  • Customer Service
  • Customer Care
  • Microsoft office
  • Microsoft Excel
  • Telephone support
  • Data confidentiality
  • Data entry
  • Customer support
  • Excel proficiency
  • Staff training and mentorship
  • Customer-focused
  • Team building
  • Time management
  • Problem-solving
  • Communication skills

Timeline

Customer Advisor

Support For Ordinary Living
02.2020 - Current

Senior Care Worker

SCRT - Wishaw
05.2019 - 01.2020

Health Care Support Worker

SCRT - Wishaw
10.2018 - 01.2020

Home Care Assistant

Hazelhead Homecare Ltd - Lanarkshire
10.2017 - 01.2018

CLINICAL SUPPORT WORKER

NHSL BANK
11.2015 - 05.2017

Home Care Assistant

Contact Care - Lanarkshire
08.2005 - 01.2007

GCSE or equivalent -

Dalziel High School
08.2000 - 04.2005
Michelle Anderson