Summary
Overview
Work history
Education
Skills
Timeline
Receptionist

Emma Jane Raeburn

Uxbridge,Middlesex

Summary

I believe I am Trustworthy with a number of years experience and dedicated work ethic. I am Self motivated to consistently provide first-class results in line with stringent targets and deadlines.

I continually exceed personal goals by mentoring and motivating teams to provide outstanding customer service.

I am adaptable, meet job demands and deadlines through diligent work ethic and dedication to quality. I am a passionate professional with extensive experience helping students to achieve their academic goals.

I am skilled in implementing training programs to support and to constantly improve. I am dedicated to school improvements, managing deadlines and reliable using my experience supporting children with emotional behavioural difficulties.`

Overview

27
27
years of professional experience

Work history

ASD advisor

London borough if Hillingdon
Uxbridge, Hillingdon
05.2023 - Current
  • Organise and present training programs to Teachers within schools with strategies on how to support children
  • worked through, observe and support a caseload of children
  • work closely with external and internal agencies
  • Referred struggling students with mental health to our educational psychologist to help cope with problems
  • Supported students to identify problems impeding education.
  • work as part of a Team, directly supporting schools being available for contact through emails or calls.
  • part of a weekly panel to assist with decisions in regards to funding and support

Shop manager

BAKERY/CAFETERIA
03.2022 - 05.2023
  • Talented with extensive retail supervision experience
  • Skilled in budget control and rota management to meet profit targets
  • Leads by example to maintain knowledgeable, responsive customer care
  • Trustworthy with a number of years of practical experience and dedicated work ethic
  • Self-motivated to consistently provide first-class results in line with stringent targets and deadlines
  • Motivated Shop Manager, dedicated to exceeding company targets by maintaining exceptional visual merchandising and encouraging team to increase productivity
  • Continually exceeding personal goals by mentoring and motivating teams to provide outstanding customer service
  • Adaptable, with extensive experience providing first-class results
  • Meets job demands and deadlines through diligent work-ethic and dedication to quality
  • I joined the café as a manager to help build the business back up after being closed I have spent the last 12 months training and supervising staff, managing menus which includes keeping stock levels under control and contacting suppliers to arrange deliveries, paying wages as well as using social media to advertise daily offers
  • I am regularly taking calls from clients helping them with orders arranging buffets whether it be for a small office meeting to a large funeral gathering, I am the main key holder and am able to work to profit margins and always make sure that food health and safety regulations are adhered too
  • Scrutinised customer buying trends, demands, and preferences to push fast-selling products
  • Formulated monthly sales report to brief management regarding performance and profits of shop
  • Tracked stock levels to purchase new items and maintain consistent inventory
  • Organised team briefings to promote collaboration and increase motivation and productivity
  • Prepared monthly, quarterly and yearly action plan to forecast ROIs and improve business.

Special Educational Needs Coordinator

SENCO IVER VILLAGE INFANTS/PRESCHOOL
09.2017 - 02.2022
  • Bucks
  • I started work at Iver Village infant school in Buckinghamshire in September 2017 where in the morning I managed and ran a small unit for children with special educational needs assisting them and working to try and incorporate them into the classroom environment this includes using curriculum plans and then adapting them to suit the children's needs supporting and helping parents with EHCPS whilst contacting outside agencies to help get the best support throughout for the children
  • During the afternoons I taught PE lessons to all infant school children as well as organising school events such as sports weeks, healthy eating days and schoolhouse competitions we have a nursery onsite which I visit weekly to encourage sports as well as making any events accessible for all children
  • In October 2019 I took over the preschool SENCO role, I became keyworker for children starting
  • Preschool that parents/carers had noticed that their children may have additional educational needs I accessed the children individually as well as calling in outside agencies to help with assessments for these children to try and get any additional help/funding required before the children started in reception
  • The role includes regular team meetings with Bucks county completing online courses that may be outside work hours as being available for agencies to be able to contact and understanding and reading Medical reports as well as arranging and making sure that the children are being supported at home and at the preschool, sadly after covid as the preschool was privately funded it was unable
  • Core Qualifications to open due to funds
  • Updated and maintained systems for storing pupil records, keeping information accurate and up to date
  • Managed and coordinated SEN teachers, teaching assistants and support staff to improve pupil progress and attainment
  • Designed successful school strategies to assist learning capabilities and progress of those with special educational needs
  • Provided regular pupil progress updates through reports and parent meetings
  • Implemented and led intervention groups for pupils with SEN, evaluating their effectiveness and adjusting as necessary
  • Maintained excellent teacher relationships by providing ongoing helpful support to those educating students with special educational needs
  • Kept all reports, student information and other notes stored safely on [System] for organisational and confidentiality purposes
  • Kept up to date with national and local policies related to SEN and shared information with colleagues
  • Developed and oversaw implementation of school SEN strategy and policy.

Welfare/ Teaching assistant

WHITEHALL JUNIOR SCHOOL
02.2010 - 07.2017
  • I assisted the classroom teacher in all classroom activities whilst supporting any special educational needs
  • I worked in the welfare room dealing with general medical issues I have attended specialist training for asthma, EpiPen use and diabetes
  • When in the office I was required to answer phone calls, emails and face to face queries involving school admissions, parent contact and attending meetings with outside agencies including liaising with Education psychologists and School social workers
  • I teach my own cheerleading and gymnastics classes which I have incorporated in my work at school
  • Assessed and catered to student needs by providing one-to-one support and guidance
  • Established positive relationships with students, leading by example and responding appropriately to classroom needs
  • Maintained student safety inside and outside classrooms in line with school safeguarding policies
  • Informed parents and caregivers of child's progress, key achievements and areas of concern
  • Attended to pupils' hygiene, first aid and other personal and social needs
  • Updated class records with attendance and grades for assignments, projects and examinations.

Customer Services Advisor

Thomas Cook
05.1997 - 01.2010
  • I was in charge of a small team, answering calls and using a computer
  • I was able to deal with shop complaints whilst being in charge of the store for small periods
  • I worked in the foreign exchange bureau dealing with large cash transactions and was a store key holder
  • Used various systems to locate and find specifications on product details and availability
  • Provided extensive, technical and in-depth information into product specifications to customers when required
  • Processed cash and card payments during busy shopping periods, limiting customer wait times
  • Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
  • Handled confidential and sensitive data with discretion, reducing risk of fraud and theft
  • Team motivation techniques
  • Assignment planning
  • Curriculum development
  • Problem-solving

Education

Level 2 understanding children -

London south east college

NVQ Level 3 - supporting schools

Hayes college
Hillingdon
04.2001 -

Gymnastic Level 1 coaching -

Gymnastic Association

Lego Therapy -

Self Study
2019

Safeguarding children -

online
2018

AET Autism course -

course
2017

NVQ Level 4 - Travel and tourism

Birkbeck College
London
1997

Skills

  • Creative strategies
  • Student progress monitoring
  • Social care
  • Safeguarding policies
  • Support group management
  • Full first Aid trained
  • Full UK driving license
  • Time management

Timeline

ASD advisor

London borough if Hillingdon
05.2023 - Current

Shop manager

BAKERY/CAFETERIA
03.2022 - 05.2023

Special Educational Needs Coordinator

SENCO IVER VILLAGE INFANTS/PRESCHOOL
09.2017 - 02.2022

Welfare/ Teaching assistant

WHITEHALL JUNIOR SCHOOL
02.2010 - 07.2017

NVQ Level 3 - supporting schools

Hayes college
04.2001 -

Customer Services Advisor

Thomas Cook
05.1997 - 01.2010

Level 2 understanding children -

London south east college

Gymnastic Level 1 coaching -

Gymnastic Association

Lego Therapy -

Self Study

Safeguarding children -

online

AET Autism course -

course

NVQ Level 4 - Travel and tourism

Birkbeck College

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Emma Jane Raeburn