Certifications
Jessica Moore
Hereford,Herefordshire
Summary
Quick learner with the ability to work independently and within a team while managing multiple priorities effectively. Motivated and reliable with strong communication, professionalism, organisational and customer service skills. Experienced in administration tasks, accurate record-keeping, supporting peers and maintaining high standards within a fast-paced environment.
Overview
3
3
4
4
years of professional experience
Work History
Front of House Team Member
Wetherspoons
04.2026 - 08.2026
- Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
- Took customer orders and prepared drinks following best practices for each type.
- Kept bar stocked and organised for easy access and quick service to customers.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
Crew Member
McDonald's
02.2022 - 05.2025
- Provided accurate order taking and effective issue resolution to enhance customer satisfaction.
- Resolved customer complaints with empathy and professionalism to restore confidence and ensure swift resolutions.
- Delivered fast, accurate service for positive customer experience.
- Ensured quality and accuracy of completed orders by checking portioning and presentation before delivery.
- Handled cash transactions accurately and processed payments with precision.
- Implemented time-management skills to handle multiple tasks efficiently during busy periods.
- Collaborated with team members to maintain cleanliness and organisation of workstations throughout shifts.
Education
GCSEs - GCSE
H3
Hereford2020
GCSEs - GCSE
Hereford Sixth Form College
Hereford2021
A-Levels - A-Level
Stonebridge College
Online2026
Skills
- Customer service
- Order accuracy
- Payment processing
- Cash handling
- Cleanliness and hygiene
- Organisation
- Time management
- Prioritisation
- Team collaboration
- Complaint handling and resolution
Certification
- Principles in Business Administration
- Introduction to Accounting
- Accounts Management using Xero
Additional Experience
Trainee/Private Dance Tutor, 2016 - Present
Dolloway Dancers
- Planned and delivered structured sessions for students of different ages.
- Recorded attendance, managed scheduling lessons and kept progress notes.
- Shows commitment as has been involved with the dance company for over 10 years.
Timeline
Front of House Team Member
Wetherspoons
04.2026 - 08.2026
Crew Member
McDonald's
02.2022 - 05.2025
GCSEs - GCSE
H3
GCSEs - GCSE
Hereford Sixth Form College
A-Levels - A-Level
Stonebridge College