Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Jessica Laze

London,England

Summary

A highly motivated and dependable individual upholding a strong foundation in communication, teamwork and problem solving. I demonstrate strong skills in staying organised, learning quickly and taking initiative, whether it's working independently or within a group setting. With a genuine attitude, there is a consistent approach in tasks with a strong sense of responsibility aiming to achieve high quality results. I seek the opportunity to contribute meaningfully with an ongoing willingness to take on new challenges where I will value effort, dedication and sincere connections with the community. As I display a proactive approach to growth and experience. Focused on enhancing customer experiences and ensuring smooth daily operations whilst creating welcoming environments and handling customer interactions with ease, leveraging strong communication skills. Committed to maintaining high standards of service and contributing to team success.

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work history

Front of House Team Member

The Coal Hole
Covent Garden, London
2024.11 - 2025.07
  • Delivered high-quality customer service in fast-paced environment, creating welcoming atmosphere for guests, managing efficient service during peak periods, maintaining order accuracy, and adhering to licensing and health regulations.
  • Created a welcoming environment for guests through attentive service.
  • Managed customer inquiries maintaining high satisfaction levels
  • Developed strong client communication, problem-solving, and attention to detail skills, improving interactions and service quality.
  • Maintained cleanliness in work areas to support team efficiency.

Education

GCSEs -

Edmonton County Secondary And Sixth Form
London
2018.09 - 2023.07

A-Levels -

Sir George Monoux College
London

Skills

  • Customer Service
  • Client Communication
  • Conflict Resolution
  • Time Management
  • Organisation
  • Efficiency
  • Attention to Detail
  • Multitasking
  • Teamwork
  • Reliable
  • Regulatory compliance
  • Flexibility

Languages

English Native
Native
Albanian Advanced
Intermediate

Timeline

Front of House Team Member

The Coal Hole
2024.11 - 2025.07

GCSEs -

Edmonton County Secondary And Sixth Form
2018.09 - 2023.07

A-Levels -

Sir George Monoux College
Jessica Laze